Investigator And Incident Management Coordina

Help Protect, Support, and Improve Lives Every Day Investigator & Incident Coordinator Pennsylvania / Regional Full-Time Daily Pay Available Looking for More Than Just a Job?

Are you passionate about protecting vulnerable individuals, ensuring accountability, and driving quality improvement? Do you have strong investigative skills and a commitment to ethical practice?

We're seeking a dedicated Investigator & Incident Coordinator to play a key role in promoting safety, compliance, and high-quality services across our programs. This position offers the opportunity to make a meaningful impact by helping ensure individuals receive the protection, support, and dignity they deserve.

If you're an organized professional who thrives on problem-solving, collaboration, and continuous improvement, we invite you to join our team.

Our organization is committed to providing person-centered services that empower individuals to live meaningful and independent lives. We foster a culture of respect, integrity, accountability, and inclusion.

• Competitive Compensation
• Daily Pay - Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

• Professional Development Opportunities
• Advanced Training in Investigation and Compliance
• Leadership Development Programs
• Opportunities for Career Advancement
• Ongoing Learning and Support
• Cross-Functional Collaboration Experience

• Help Protect Vulnerable Individuals
• Promote Safety and Accountability
• Improve Quality of Services
• Support Regulatory Compliance
• Contribute to Organizational Excellence

• Receive, review, and manage reportable incidents across assigned programs.
• Conduct thorough investigations in accordance with organizational policies, state regulations, and federal guidelines.
• Interview staff, individuals served, families, witnesses, and other stakeholders using trauma-informed practices.
• Prepare detailed, objective, and timely investigative reports and supporting documentation.
• Collaborate with program leadership, Human Resources, and other departments regarding investigation outcomes and corrective actions.
• Monitor incident trends, identify root causes, and recommend quality improvement initiatives.
• Participate in incident review committees and follow-up planning activities.
• Assist in developing and monitoring corrective action plans to ensure successful implementation.
• Serve as a subject matter expert on incident reporting systems, documentation standards, and regulatory requirements.
• Provide training and support to staff on incident management processes and best practices.
• Maintain professional relationships with regulatory agencies and external stakeholders.
• Travel to program locations as needed to conduct on-site investigations and reviews.
• Maintain strict confidentiality and uphold the highest ethical standards in all interactions.

• Analytical
• Detail-Oriented
• Ethical and Professional
• Calm Under Pressure
• Organized and Efficient
• Strong Communicator
• Solution-Focused
• Committed to Quality and Compliance

• High School Diploma or GED and extensive experience in incident management, investigations, behavioral health, or human services
• Valid driver's license with a clean driving record
• Ability to travel to assigned program locations
• Ability to pass all required background screenings
• Strong written and verbal communication skills
  
  Proficiency with Microsoft Office and electronic documentation systems

• Bachelor's degree in Human Services, Criminal Justice, Social Work, Psychology, or a related field
• Certified…