Lead Teller

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Lead Teller within PNC's Retail organization, you will be based in Wilmington, DE.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial well‑being and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Accuracy and Attention to Detail
• Addressing Customer Needs
• Coaching Others
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No Degree

No Required Certification(s)

No Required License(s)

Base Salary: $41,250.00 – $68,750.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.

Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including selected programs fully paid; a robust wellness program with financial incentives.

Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and additional time based on years of service.

Application Window:
This opening is expected to be posted for two business days from 07/06/2026, although it may be longer at the discretion of the hiring manager.

If an accommodation is required to participate in the application process, please contact us via email at  Please include “accommodation request” in the subject line and be sure to include…