Pharmacy Manager

Job Purpose & Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.

• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Overseeing the pharmacy team during bench shifts, coaching to strengthen performance and ensuring consistent follow‑up.
• Supporting safe and accurate prescription fulfillment by directing the team to follow pharmacy workflow procedures and guardrails.
• Contributing to positive patient experiences by showing empathy, coaching the team to demonstrate compassionate care, collaborating with the patient’s health‑care team, and proactively resolving insurance or medication issues.
• Proactively offering and delivering immunizations, engaging pharmacy technicians to learn to immunize.
• Managing pharmacy inventory, following best practices and protecting cold‑chain products.
• Conducting new Technician and Pharmacist onboarding, ensuring timely completion of required training and licensure.
• Ensuring pharmacy operations comply with state Board of Pharmacy regulations, escalating concerns as needed.
• Partnering with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues willing to work in the pharmacy.
• Overseeing Staff Pharmacists and District Support Pharmacists, managing performance, delivering annual reviews and closing gaps.
• Remaining flexible for scheduling, contributing to a safe, inclusive, and engaging team dynamic, and overseeing pharmacy scheduling.
• Reviewing business reporting for operational insights and developing action plans to close gaps.
• Establishing a culture of safety, empowerment, and inclusion, building psychological safety and encouraging feedback.
• Maintaining relevant clinical and technical skills through required trainings and CMEs, seeking opportunities to expand knowledge.
• Supporting access to care and improving patient outcomes through pharmacist‑delivered clinical care (e.g., COVID/Flu, Hormonal Contraception).
• Ensuring compliance with all relevant federal and state laws, professional standards, and CVS Health policies, including controlled substance dispensing and recordkeeping.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and focus: concentrate on tasks, pivot quickly, confirm prescription accuracy.
• Customer service and team orientation: actively help people in a friendly manner, notice and respond to patient reactions.
• Communication skills: verbal and written communication, active listening, asking questions.
• Mathematical reasoning: determine number of tablets, day’s supply, bottle quantity.
• Problem resolution: identify challenging interactions and choose best course of action.
• Physical demands: mobile, upright for extended periods, lift up to 20 lbs, etc.
• Express or exchange ideas by spoken word with accuracy.
• Team management and leadership: lead by example, delegate tasks, motivate, foster collaboration, coach team members, and address performance issues.

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1‑2 years of experience as a Pharmacist.

• Completion of the CVS Pharmacy Manager Emerging Leader (PM‑EL) program.
• 3‑5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market in other locations.

The typical pay range for this role is: $65.00–$85.00. The pay depends on experience, education, geography and other factors. Additional incentive programs may apply.

Eligible for a comprehensive benefits package including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.