Manager of Application Support

Summary Statement

This class is responsible for the direction, coordination and allocation of State and contractual resources required to procure, develop and maintain computerized information systems which meet the needs of user agencies.

• Ensures the unit's short and long term goals and objectives are met by establishing schedules and operational priorities and recommending new/revised policies and standards.
• Ensures employee performance is maximized to provide effectiveness and efficiency of operation.
• Provides adequate and related training for new hires and current employees, to insure maximum preformance standards and that needed resources are available within budgetary limitations.
• Prepares, administers and monitors the unit's budget to insure proper funding levels and justifiable expenditures; writes requests for proposals for contractual services and participates in the selection process.
• Provides adequate planning and coordination of the unit activities to provide for new or improved service levels to all users to include estimating hardware, software, personnel and time required for proposed information systems projects.
• Prepares a variety of reports reflecting the unit's accomplishments, problems and resolutions, and future plans.
• Conducts meetings with staff and users to discuss work in progress and anticipated problems or needs.
• Performs recruitment, interviewing, performance appraisal and other miscellaneous personnel activities as they relate to merit employees as well as contractual staff.
• Ensures products meet user requirements.
• Stays current with packages and technologies for assembling components into application systems.
• Ensures the work of project leaders follows approved methodologies and results in quality deliverables.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years experience in information systems analysis and design.
• Three years experience in database management systems which includes database design, testing, and implementation.
• Six months experience in information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at (Use the "Apply for this Job" box below)./

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

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The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.