Social Service Specialist III

Summary Statement

In the Pyle State Service Center, this Social Service Specialist III position will perform interviews to determine need, eligibility, and courses of action for clients within the Division's crisis alleviation programs. This role documents client information in narrative form, refers ineligible clients to appropriate agencies and resources, and utilizes the resources of social service agencies and community resources as a means of dealing with identified needs/crisis.

You will also provide coverage for other agencies on site, promoting effective public relations for the Division of Social Services.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews, assesses, and advises clients to determine eligibility, needs, and course of action to meet needs.
• May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
• Documents, verifies, records, and reports client information.
• Refers ineligible clients to appropriate agencies and resources.
• May provide coverage for other agency assistance programs as assigned.
• Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
• Maintains adequate records of provided services including case files and related material.
• Provides referral information to individuals and the general public, promotes effective public relations for agency.

• Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Three years experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months experience in record keeping.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

To learn more about the comprehensive benefit package please visit our website at (Use the "Apply for this Job" box below)..

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.