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Customer Care Manager: Call Center & CX Lead
Job in
West Laurel, Laurel, Prince George's County, Maryland, 20724, USA
Listed on 2026-08-10
Listing for:
Blueface Ltd
Full Time
position Listed on 2026-08-10
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Comcast in Laurel, MD is seeking a Customer Care Manager to lead the Service Center operations, oversee Case Managers and Billing Specialists, and partner with Tier II Technical Support to ensure timely responses and resolutions for residential solar and battery customers.
This role emphasizes coaching, workforce planning, and process discipline to balance customer experience with productivity, while maintaining high service levels and employee engagement.
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