Sr Service Developer; SPM Applications Programmer
Job in
Laurel, Prince George's County, Maryland, 20707, USA
Listed on 2026-06-02
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing
Job Description & How to Apply Below
Job Title:
Sr Service Now Developer (SPM) Applications Programmer
* Need local to DMV area
* In person interview
Job description:
Client has used Service Now since 2018 to support IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (Hardware and Software). The version of Service Now currently in use is Yokohama. We will implement Service Now's Strategic Portfolio Management (SPM) to replace the current use of Microsoft Project Online. This will allow improved project tracking, resource management, and better visibility into IT initiatives.
The implementation will begin with:
• Demand Management
• Project Management
• Resource Management Future phases will include:
• Innovation and Idea Management
• Portfolio Management
• Road mapping & Scenario Planning
• Strategic Objectives and Key Results (OKRs)
We seek an experienced Service Now SPM Developer/Consultant to lead the configuration and rollout of Service Now Strategic Portfolio Management following best practices and a phased delivery roadmap.
Duties / Responsibilities:
Work closely with business stakeholders to capture requirements and align them with Service Now's out-of-the-box capabilities.
Implement and configure Strategic Portfolio Management (SPM) core applications:
• Demand Management:
Configure intake forms, assessment workflows, scoring models, and demand states.
• Project Management:
Set up Planning Console, Work Breakdown Structure (WBS), project templates, document templates, cost plans, time tracking, and reporting.
• Resource Management:
Build resource plans, assign roles, and configure availability and utilization reporting.
Align all SPM configurations with the CMDB and other Service Now platforms (e.g., ITSM, APM). Configure Performance Analytics dashboards and create role-based views for PMO, executives, and team members.
Support legacy data migration or integration strategy for Microsoft Project Online.
Prepare the platform for future enablement of:
• Portfolio Workbench
• Scenario Planning
• Innovation Funnel
• Strategic Planning modules
Ensure adherence to out-of-the-box functionality and platform upgradeability.
Deliver documentation, user training, and knowledge transfer to internal teams.
Preferred Experience/Qualification/Knowledge Skills:
a.Education:
Bachelor's Degree in Information Systems, Computer Science, or related scientific or technical field, and three (5) years minimum of relevant experience
b.General Experience:
Work Experience: 5+ years of proven experience as a Service Now Developer with a strong understanding of the platform's architecture and capabilities.
Project Experience: Demonstrated experience working on large-scale projects in diverse team environments focusing on Service Now development tools and techniques, including scripting in JavaScript, Jelly, and Angular
JS.
c.Specialized Experience:
Hands-on experience implementing and supporting Service Now SPM (formerly ITBM), including Demand, Project, and Resource modules.
Strong knowledge of project portfolio management methodologies (PPM, SAFe, Agile).
Familiarity with Service Now Performance Analytics and CMDB relationships.
Ability to translate governance and planning requirements into platform configuration.
Experience working in Service Now environments with ITSM, APM, or CMDB integrations.
Service Now Certified Implementation Specialist - SPM (must).
d.Skillset:
Integration Expertise: Experience integrating Service Now with other systems using APIs, web services, and middleware technologies.
Workflow and Automation: Ability to design and implement automated workflows to streamline processes.
Cloud Technologies: Familiarity with cloud computing concepts and platforms (e.g., Azure)
Service Now Platform Expertise: Hands-on experience with Service Now development tools and techniques.
Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work closely with stakeholders to translate business needs into technical solutions.
Problem-solving: Strong analytical and problem-solving skills, especially when working with large, complex datasets.
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