Change Management SME - Cloud Solutions

Job Title:

Change Management SME - Cloud Solutions

Job Category:
Communications

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

* *
* The Opportunity:

The Cloud Solutions Outreach and Cultural Transformation Specialist is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization. This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift. The ideal candidate will have excellent communication skills, customer service skills, and a process-oriented mindset.

Key Responsibilities:

Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning)

* Create surveys to assess customer experiences and identify gaps, providing input to improve processes

* Understand concerns customers have with their cloud transitions, providing documented resources to address them

* Assist with cloud cultural transformation initiatives within the organization, driving adoption and best practices.

* Facilitate cloud enablement discussions and sessions to educate stakeholders on the benefits and capabilities of cloud technologies and address concerns

* Assist in the development of strategy to support organizational wide cultural shift to cloud

* Interact with commercial cloud providers to ensure customers stay updated on the latest offerings and best practices.

* Build and maintain Confluence pages and Site Works websites to document cloud processes, best practices, and FAQs.

* Create and update training materials and user guides to keep the user-base informed and educated.

* Be articulate and well-spoken, capable of giving presentations to diverse audiences, including technical and non-technical stakeholders.

* Conduct and/or facilitate workshops and training sessions and prepare related communications to enhance cloud literacy across the organization.

* Author newsletters, whitepapers, and articles to facilitate cultural change

* Develop and implement processes to ensure smooth cloud adoption and ongoing management.

* Gather and analyze metrics to measure the effectiveness of cloud onboarding and organizational concerns, and identify areas for improvement.

* Possess a working understanding of cloud technologies and offerings, including IaaS, PaaS, and SaaS models.

* Ability to work in a fast-paced environment with changing priorities.

Required Qualifications:

* Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field

* 10+ years of proven experience in change management and in implementing large cultural shifts

* US Citizen with active TS/SCI with poly clearance

* Excellent verbal and written communication skills

* Ability to give clear and engaging presentations

* Process-oriented with strong organizational skills

* Experience with Confluence, Site Works or similar documentation tools

* Ability to gather and interpret metrics to drive decision-making

* Customer-centric approach with a commitment to meeting and exceeding customer expectations.

Desired

Qualifications:

* Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)

* Familiarity with FINOPS practices and tools

* Understanding of industry best practices in regards to Digital Transformation Change Management (Prosci)

* What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A…