Advanced Metering Infrastructure; AMI Engineer

Advanced Metering Infrastructure (AMI) Engineer

Functional Title
- Advanced Metering Infrastructure (AMI) Engineer

Functional Category
- Information Technology

Grade - IT.15

FLSA Status
- Exempt

Requisition Number - 26-0173

Number of Vacancies - 1

Job Level
- Non-Management

Job Code - N/A

Job Description Summary

Organization Name - IT Application Services

Reports to
- Division Manager, IT Customer Solutions

Full or Part Time
- Full Time

Regular or Temporary
- Regular

Work Schedule
- Monday – Friday 8 AM – 5 PM EDT

Position Location
- Laurel

Position Summary Information

General Summary
- This is a non-merit, employment-at-will contract position. The Advanced Metering Infrastructure (AMI) Engineer is responsible for the planning, design, implementation, maintenance, and optimization of WSSC Water's AMI system, including smart meters, communication networks, data management systems, and related infrastructure. This position ensures reliable, secure, and efficient metering operations that support accurate billing, operational efficiency, and enhanced customer service. The AMI Engineer serves as a technical expert in metering systems, network integration, and data analytics, and provides engineering support across multiple departments to ensure system performance and compliance with utility standards and cybersecurity requirements.

This position plays a critical role in ensuring accurate meter data collection, transformation, and delivery to enterprise systems used for billing, analytics, and customer engagement. The engineer will collaborate with cross-functional teams—including IT, Operations, Billing, and Vendors—to implement scalable integrations, automate data pipelines, and optimize system performance within a secure and compliant environment.

Essential Functions
- Lead the design, configuration, and implementation of AMI systems, including water meters, endpoints, collectors, and network communications. Plan and manage AMI system upgrades, expansions, and integration with enterprise systems such as Oracle C2M, SCADA, GIS, and asset management platforms. Develop and maintain system performance standards, reliability metrics, and maintenance protocols for AMI components. Monitor network performance and troubleshoot communication or data transmission issues between field devices and head-end systems.

Coordinate with IT, field operations, and customer service teams to resolve metering issues and optimize meter-to-cash processes. Support data analytics initiatives related to consumption patterns, leak detection, and customer engagement. Ensure AMI systems comply with cybersecurity policies, data privacy standards, and relevant federal and state regulations. Evaluate new metering and communication technologies, participate in pilot programs, and provide technical recommendations.

Develop technical documentation, including system drawings, standard operating procedures, and engineering reports. Provide training, technical guidance, and mentorship to operations and support staff involved in AMI deployment and maintenance. Perform detailed engineering analyses for AMI system design, network coverage, and capacity planning. Manage configuration and integration of AMI head-end software and Meter Data Management (MDM) systems. Conduct root cause analysis of meter or network failures and implement corrective actions.

Oversee vendor performance, contract compliance, and system warranty administration. Prepare and review specifications for metering equipment, communications hardware, and software systems. Participate in cross-departmental committees and projects related to smart infrastructure and digital transformation. Design, develop, and maintain software integrations between AMI head-end systems, Oracle C2M, and related enterprise applications. Build and support ETL processes, APIs, and automated workflows to facilitate accurate and timely meter data delivery.

Implement SOAP and REST web services to connect AMI, C2M, and other enterprise systems. Collaborate with Enterprise Architects, DBAs, and Cybersecurity teams to ensure data security, compliance, and performance optimization. Analyze and resolve data discrepancies…