Sr. Application Developer - ServiceNow
Listed on 2026-09-09
-
Software Development
Software Engineer, Senior Developer, Javascript
Sr. Application Developer
- Service Now
Functional Title
- Sr. Application Developer
- Service Now
Functional Category
- Information Technology
Grade - IT.15
FLSA Status
- Exempt
Requisition Number - 26-0185
Number of Vacancies - 1
Job Level
- Non-Management
Job Code - N/A
Job Description Summary
Organization Name - IT Application Services
Reports to
- Section Manager, Customer Care Information System
Full or Part Time
- Full Time
Regular or Temporary
- Regular
Work Schedule - 9AM-5:30PM
Position Location
- Laurel
Position Summary Information
General Summary
- This is a non-merit, employment-at-will contract position. The Sr. Application Developer – Service Now is responsible for designing, developing, configuring, and maintaining applications and solutions on the Service Now platform to support the organization's day-to-day IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), Strategic Portfolio Management (SPM), and other business operations. Specific duties include developing and customizing Service Now modules, creating integrations with other enterprise systems, systems analysis, developing and modifying highly complex platform functionalities and workflows, testing, debugging, verification, documentation, system installation, and the solution of IT service and business problems.
Essential Functions
- Develops and maintains Service Now applications and modules Migrates Legacy IT service applications and workflows to the Service Now platform Develops and customizes Service Portal interfaces Provides operational support for existing Service Now and integrated applications Analyzes, designs, codes, tests, debugs, documents, and maintains Service Now applications and enhancements Develops and adheres to standard SDLC and Agile methodologies to produce project results that are measurable and delivered on time and within budget Develops and adheres to team project standards for Service Now development including tools, platforms, methodology, and controls to ensure efficiency, quality, and consistency Prepares detailed software specifications and test plans for Service Now solutions Performs quality assurance reviews of Service Now configurations and code Provides program and system level time/cost estimates for Service Now projects Evaluates and modifies various Service Now Store applications and integrations to obtain optimal configuration for the enterprise environment Provides technical documentation updated to the latest enhancement or release of Service Now solutions Assists in reviewing the current technical architecture, including design patterns and development methodologies within the Service Now ecosystem
Other Functions
- Assists with defining and meeting business requirements on the Service Now platform Serves as project leader for small Service Now initiatives Works with various business units and other IT units for their Service Now configuration/development needs Provides guidance to less experienced Service Now developers and administrators Works with legacy systems for data migration and integration with Service Now Effectively reports on Service Now application development and performance Performs other duties as required
Work Environment And Physical Demands
- Business casual office environment
Required Knowledge, Skills, And Abilities
- Excellent Service Now platform development and configuration skills Strong communication skills with ability to document and troubleshoot problems and communicate with business and technical personnel at all levels Strong analytical and organizational skills;
Ability to manage multiple tasks simultaneously Ability to handle various Service Now applications and modules configuration and administration Knowledge of JavaScript, GlideAPI, Business Rules, UI Policies, Client Scripts, and other Service Now scripting languages Knowledge of Service Now modules (e.g., ITSM, ITOM, CSM, WSD, SPM) Knowledge of web technologies including HTML, CSS, XML, and REST/SOAP APIs for integration Knowledge of an integrated development environment (IDE) for Service Now development (e.g., Service Now Studio) Knowledge…
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