Technician, Retail Repair

Summary

Our Vision:
Be the best at what we do. Our Mission:
Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow. As a Technician, Retail Repair, you will play a vital role in delivering exceptional in-store support by diagnosing, triaging, and repairing wireless and Apple devices—both for customers and internal use.

Your efforts in ensuring quality repairs, recommending solutions, and improving customer satisfaction will be a key factor in delivering our promise of operational excellence.

• Achieve individual sales and productivity goals while maintaining a high-energy approach in promoting C Spire services.
• Serve as a wireless device and mobile OS software expert in your market.
• Obtain and maintain required certifications to complete approved repairs/refurbishments.
• Identify, triage, and perform efficient, quality repairs on wireless devices per warranty and company standards.
• Ensure all transactions are recorded accurately, including labor and parts charges.
• Be knowledgeable of accessories and upsell based on individual customer needs.
• Meet or exceed customer satisfaction (measured by surveys, NPS).
• Support the Market Manager on the retail floor during customer flow peaks.
• Maintain a safe, secure, neat, and clean workstation and secure all company inventory and tools.
• Perform additional duties as assigned by the Manager.

• A minimum of one year electronic/mechanical device repair or telecom device experience.
• Face-to-face experience in a service repair industry preferred; customer service experience required.
• Two-year electronics degree preferred;
  High school diploma required.
• A high degree of interpersonal skills.
• PC experience required.

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• Well Beacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

* Complimentary wireless service and device available to team members in our wireless footprint.

Must be able to lift 40lbs, bend, stoop, and crawl. Must have finger/wrist/arm mobility and finger dexterity.

Schedule may include some evenings and Saturdays.

This position will require travel (estimated 20%) to other stores in the local area as needed based on a schedule.