Day Shift Registration Clerk-ER

Waynesboro:
Managing the administrative tasks associated with patient check-in and scheduling in a sports medicine or orthopedic clinic.

Greeting and welcoming:
Serve as the initial point of contact for patients and their families, offering a friendly and professional welcome in person and over the phone.

• Answering phone calls:
  Handle high volumes of incoming calls, answer patient questions, take messages, and direct calls to the appropriate department.
• Scheduling appointments:
  Book, confirm, and reschedule patient appointments with physicians, therapists, and other specialists to optimize the clinic's schedule.
• Patient communication:
  Remind patients of upcoming appointments, inform them of any delays, and provide instructions for their visit or procedure.
• Managing patient flow:
  Monitor waiting areas and coordinate with clinical staff to ensure a smooth and efficient patient flow.

• Patient intake:
  Accurately collect and enter patient demographic information, medical history, and contact details into the electronic health record (EHR) system.
• Insurance verification:
  Verify patients' insurance coverage, including eligibility and benefits, and confirm that all necessary authorizations and referrals are obtained.
• Patient forms:
  Ensure all required forms, such as consent forms and privacy notices (HIPAA), are completed, signed, and correctly filed.
• Maintaining medical records:
  Adhere to strict confidentiality and privacy regulations when handling and processing medical records.

• Payment collection:
  Calculate and collect payments from patients at the time of service, including co-pays, co-insurance, and deductibles.
• Cash handling:
  Maintain and balance a cash drawer according to office procedures.

• Communicate to patients their financial responsibilities and, when necessary, provide information on financial assistance or payment plan options.

• Work with the billing department to ensure accurate billing and resolve any discrepancies.

• Office organization:
  Maintain a clean and organized work area and assist with general office tasks like scanning documents and managing inventory.
• Support for clinical staff:
  Assist physicians and nurses with clerical duties as needed, allowing them to focus on providing patient ca