Cloud Solutions Change Management SME

Job Title

Cloud Solutions Change Management SME

Communications

Full time

TS/SCI with Polygraph

Regular

None

None

The Cloud Solutions Outreach and Cultural Transformation Specialist is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization. This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift. The ideal candidate will have excellent communication skills, customer service skills, and a process‑oriented mindset.

• Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning)
• Create surveys to assess customer experiences and identify gaps, providing input to improve processes
• Understand concerns customers have with their cloud transitions, providing documented resources to address them
• Assist with cloud cultural transformation initiatives within the organization, driving adoption and best practices
• Facilitate cloud enablement discussions and sessions to educate stakeholders on the benefits and capabilities of cloud technologies and address concerns
• Assist in the development of strategy to support organizational wide cultural shift to cloud
• Interact with commercial cloud providers to ensure customers stay updated on the latest offerings and best practices
• Build and maintain Confluence pages and Site Works websites to document cloud processes, best practices, and FAQs
• Create and update training materials and user guides to keep the user‑base informed and educated
• Be articulate and well‑spoken, capable of giving presentations to diverse audiences, including technical and non‑technical stakeholders
• Conduct and/or facilitate workshops and training sessions and prepare related communications to enhance cloud literacy across the organization
• Author newsletters, whitepapers, and articles to facilitate cultural change
• Develop and implement processes to ensure smooth cloud adoption and ongoing management
• Gather and analyze metrics to measure the effectiveness of cloud onboarding and organizational concerns, and identify areas for improvement
• Possess a working understanding of cloud technologies and offerings, including IaaS, PaaS, and SaaS models
• Ability to work in a fast‑paced environment with changing priorities

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• 10+ years of proven experience in change management and in implementing large cultural shifts
• US Citizen with active TS/SCI with poly clearance
• Excellent verbal and written communication skills
• Ability to give clear and engaging presentations
• Process‑oriented with strong organizational skills
• Experience with Confluence, Site Works or similar documentation tools
• Ability to gather and interpret metrics to drive decision‑making
• Customer‑centric approach with a commitment to meeting and exceeding customer expectations

• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
• Familiarity with FINOPS practices and tools
• Understanding of industry best practices in regards to Digital Transformation Change Management (Prosci)

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation’s most critical…