Retail Part Time Team Lead

Primary Responsibilities

• Responsibility in the Print function to support efficient operation while driving overall store sales.
• Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on‑time.
• Effectively utilizes communication tools to request assistance within the Print Services area and to coordinate the appropriate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
• Ensures compliance with company policies, procedures and practices and supports the company's loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, average order value (AOV) and customer satisfaction improvement initiatives.
• Drives positive client satisfaction levels by coaching and training associates to enhance the customer experience.
• Supports community outreach initiatives to drive client/customer retention.
• Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
• Ensuring the safety and security of the building and associates during the absence of the management team.
• Performing opening or closing responsibilities, including driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
• May assist in review of cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
• Other duties as assigned.

• High School diploma or equivalent education preferred
• Minimum 1-3 years of experience in related field
• Sales and/or Customer Service experience preferred.
• Basic computer skills and the ability to use computers and technology for information and to access information necessary to complete the job.
• Skilled in Customer Service and Print Services experience would be desired.
• Must possess advanced selling skills
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
• Must be adaptable to a changing environment.
• Must be able to assist others in a professional environment.
• Possess excellent verbal and written communication skills.
• Must possess the ability to use technology applicable to role and to access information necessary to complete daily responsibilities.
• Must possess ability to process information/merchandise through POS register system.
• Pays close attention to detail to ensure high quality production in the Print Services area
• Positive and Engaging
• Action Oriented
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge
• Drive for Results
• Decision Quality
• Patience