Assistant​/e dentaire en réception et administration​/F

General information

For our dental clinic located in the heart of Lausanne, in Saint-François, we are looking for a Dental Assistant – Reception & Administrative Management to strengthen our team.

Dental Assistant in Reception and Administration 100% M/F

Lausanne Permanent contract

Your two main missions

1. Reception management and patient journey

• Reception management and welcoming patients
• Handling telephone calls and patient requests
• Management and optimisation of the schedule
• Planning and coordination of treatments
• Monitoring quotes and treatment plans
• Organisation of appointments and administrative follow-up of patients
• Transmission and coordination of information with the medical-dental team

2. Administrative management of the practice

• Management of billing and administrative follow-up of files
• Management and follow-up of patient recalls
• Management of Medi Data/Médident files
• Processing and follow-up of insurance requests
• Management of various administrative correspondence
• Monitoring ongoing files and administrative tasks related to the smooth running of the practice

We are primarily looking for a friendly, attentive and organised person who enjoys contact with patients and knows how to communicate clearly and professionally.

You must have:

• a Federal VET Diploma (CFC) as a dental assistant or a recognised equivalent;
• at least 3 years’ experience in the administrative management of a dental practice;
• an excellent command of French, both spoken and written;
• good organisational skills, the ability to prioritise and follow up on files;
• excellent interpersonal skills and a genuine sense of welcome and service;
• proficiency in English is a real asset.

Knowledge and mastery of the Zawin software also represent an important asset for this position.

We are convinced that the well-being of our employees is a key factor in our success. For this reason, we offer our employees:

• a modern working environment with state-of-the-art equipment,
• attractive employment conditions within young and dynamic teams,
• personalised and regular support as well as
• constructive exchanges between all the different professions in our clinics.

We also offer internal and external continuing education that allows our employees to maintain and improve their technical and methodological skills.