Advisory Presales Solution Consultant, CRM Solutions

Role Overview

The Presales Solution Consultant is a technical consultant with the advanced ability to develop, position and deliver product‑specific solutions during sales cycles while achieving quarterly and annual sales objectives for an assigned territory. As Presales Solution Consultant for our CRM business unit, you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events.

• Support solution sales as a technical and domain expert of a client‑facing sales team
• Help develop and contribute to sales campaigns focused on the full customer lifecycle
• Contribute and maintain a showcase of CRM solutions created on the Service Now platform
• Lead discovery workshops to determine customers’ business challenges and deliver product demonstrations to align our solution with customer needs

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving
• 6+ years of pre‑sales solution consulting or sales engineering experience in Customer Experience, Customer Service Management, CRM, or Customer Engagement industry
• Proficiency with the Service Now platform or technical expertise with cloud software solutions

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving
• 6+ years of pre‑sales solution consulting or sales engineering experience in Customer Experience, Customer Service Management, CRM, or Customer Engagement industry
• Proficiency with the Service Now platform or technical expertise with cloud software solutions
• Pitch perfect communication, writing and presenting skills in English and French (essential)
• Demonstrated relationship building skills, with proven success at developing and nurturing relationships up to and including C‑level
• Experience speaking with both business decision makers, and technical decision makers, with the ability to effectively communicate Service Now value proposition and key differentiators to prospects
• Experience working collaboratively across a complex sales eco‑system, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services
• Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence
• Creative problem‑solving skills with a growth mindset and desire to work in a fast‑paced, high growth organization
• Organized and detail‑oriented
• A high degree of passion, energy and drive
• Willingness to travel as necessary

• Competitive salary
• Benefits package
• Equity
• Healthcare
• PTO/Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays