Administrative and Operations Monitoring Officer

COMPANY OVERVIEW:

At ICS Courier, we are a leader in the courier and logistics industry, providing reliable, fast, and cost-effective delivery solutions for businesses across Canada. We are a subsidiary of TFI International. Founded in 1978, specializing in small parcel delivery with over 1,200 employees and 35 terminals Canada wide. If you are passionate about logistics and enjoy solving customer challenges with innovative solutions, this is the perfect role for you.

POSITION SUMMARY:

Join ICS Courier as an Administrative & Operations Monitoring Officer based in Laval, Quebec. Reporting to the Regional Director of Operations, this role is responsible for supporting daily administrative processes and operational performance monitoring across the branch. The successful candidate will oversee operational reporting, analyze daily performance variances, maintain data accuracy, and provide administrative support to operations leadership. This position is ideal for a detail-oriented professional with strong organizational, analytical, and Excel skills who thrives in a fast-paced operations environment and enjoys supporting data-driven decision-making.

ROLES & RESPONSIBILITIES

Administrative Control

• Follow up on purchase orders and supervisors’ purchase requests
• Perform initial validation of vendor invoices and report discrepancies
• Monitor drivers and employees’ working hours, including overtime (OT)

Operational Monitoring & Daily Variance Reporting :

• Collect and consolidate daily operational data
• Produce daily variance reports covering:
• Sorting performance (volume, productivity, deviations vs targets)
• Drivers’ performance (stops, kilometers, pickups)
• Brokers’ performance
• Agents’ performance
• Identify, document, and communicate performance variances to supervisors
• Maintain and update tracking tools and company dashboards

Reporting & Operational Support

• Prepare daily, weekly, and monthly operational reports
• Escalate operational or administrative anomalies to management
• Provide administrative and reporting support to operations leadership
• Ensure accuracy, consistency, and traceability of operational data

QUALIFICATIONS:

• 1 to 3 years of experience in an administrative or operational support role
• Intermediate proficiency in Excel (tables, filters, basic formulas)
• Working knowledge of MS Office
• Relevant post-secondary education and/or equivalent experience
• Ability to work independently
• Strong attention to detail and organizational skills

LANGUAGES:

• French: required
• English: functional

TO APPLY:

Interested applicants who meet the above criteria should send their resume to M’hammed Alouani: via email at: by Monday June 15,2026

We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.

ICS is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities.

PRÉSENTATION DE L’ENTREPRISE

Chez ICS Courier , nous sommes un chef de file de l’industrie du transport et de la logistique, offrant aux entreprises partout au Canada des solutions de livraison fiables, rapides et économiques. Filiale de TFI International , ICS Courier a été fondée en 1978 et se spécialise dans la livraison de petits colis.

Avec plus de 1 200 employés et 35 terminaux à travers le pays, nous misons sur l’excellence opérationnelle, l’innovation et le service à la clientèle. Si vous êtes passionné(e) par la logistique et motivé(e) par les environnements dynamiques, nous aimerions vous rencontrer.

RÉSUMÉ DU POSTE

ICS Courier est à la recherche d’un(e)
Agent(e) administratif(ve) et suivi des opérations pour son terminal de Laval. Relevant du Directeur régional des opérations, la personne titulaire du poste jouera un rôle clé dans le soutien administratif quotidien ainsi que dans le suivi de la performance opérationnelle de la succursale.

Le ou la candidat(e) retenu(e) sera responsable de la production de rapports, de l’analyse des écarts de performance, de la validation des données et du soutien administratif à l’équipe de direction.

Ce poste convient à une personne rigoureuse, analytique,…