Senior Client Service Advisor

Position: RBC Senior Client Service Advisor Role
Join RBC as a Senior Client Service Advisor in Toronto, specializing in exceptional service for corporate clients in trade finance. This full-time role emphasizes proactive client engagement and expert solutions.

Play a vital part of RBC’s Transaction Banking team, dedicated to optimizing client needs in treasury management and trade finance. You will resolve client requests swiftly, educate them on innovative solutions, and contribute to ongoing relationship management efforts. This role is pivotal in driving client satisfaction through effective service delivery.

Key Responsibilities:

• Respond promptly to client requests ensuring ownership and resolution

• Partner with internal teams for complex service coordination

• Analyze and resolve customer complaints timely

• Conduct regular Client Service Reviews and identify opportunities

• Promote digital solution adoption for client efficiency

Requirements:

• 3-5 years’ experience in trade finance operations

• Excellent communication and analytical skills

• Customer service-oriented with problem-solving capabilities

• Competence in time management and prioritization

• Adaptability to work flexibly as needed

Leverage your expertise in trade finance to enhance the client experience at RBC in Toronto.
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