Assistant Manager, Retail Operations

As the Assistant Manager, you will play a key role in supporting day-to-day operations while driving an exceptional customer and employee experience. You will be the face of the Service Centre, setting the tone for service excellence, team culture, and operational execution.

• Lead as the face of the Service Centre, delivering exceptional, care-driven customer experiences.
• Coach and support the team in identifying customer needs and applying value-based selling to reach business goals.
• Build and sustain a customer-first culture for both internal and external stakeholders.
• Champion local marketing and community initiatives that strengthen brand presence and engagement.
• Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition.
• Foster a supportive, collaborative environment where people are motivated and empowered to succeed.
• Model our core values—collaboration, integrity, care, and accountability—in every interaction.
• Partner with the SCM on scheduling, labor planning, and daily resource management to maintain operational consistency.
• Oversee adherence to safety, operational, and customer experience standards.
• Lead workflow management, problem-solving, and escalation handling to ensure smooth daily operations.

• A customer‑centric, people‑first leader passionate about service excellence, coaching, and performance results.
• A values‑driven professional who leads with care, collaboration, integrity, and accountability.
• Experienced in leading teams, managing performance, and overseeing daily operations (1+ year in a leadership role).
• Sales‑oriented with a track record of driving revenue in dynamic, customer‑facing environments.
• Energized by high‑interaction roles that build strong customer relationships every day.
• A robust communicator and motivator who inspires confidence and teamwork.
• Adaptable, solution‑focused, and thrives when tackling new challenges.
• Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset.

• Comprehensive benefits and pension package starting on the first day of employment.