Client Senior Manager

Position: Wealthsimple Client Experience Senior Manager
Join Wealthsimple as a Senior Manager to lead our Client Experience Operations in Promotions & Rewards. This remote role focuses on enhancing customer support and operational efficiency in financial services.

In this senior position, you will be responsible for overseeing the entire Promotions & Rewards support operation. You will also drive team performance while ensuring promotions run smoothly and effectively, leveraging your data analysis skills to inform marketing decisions. Your ability to influence across teams will be key to delivering exceptional client experiences.

Key Responsibilities:

• Manage operations for Promotions & Rewards effectively

• Coach frontline leaders to superior team performance

• Collaborate on promotion designs with cross-functional teams

• Supervise fulfillment, including exception management

• Implement AI solutions to streamline processes

Requirements:

• 7+ years in customer experience operations management

• Expertise in logistics and back-office support

• Strong data analysis and AI application experience

• High emotional intelligence and judgement

• Goal-oriented with a proactive approach to problem-solving

Drive operational excellence and enhance client satisfaction at Wealthsimple by leading impactful promotions and rewards initiatives.
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