Senior Collections Operations Leader Quebec

Director, Laval (Quebec) Operations & Performance

A hands‑on bilingual leadership opportunity with growth, impact, and executive visibility.

Debt Control Agency Inc. (DCA) is a leading provider of full-service 1st party outsource and 3rd party debt collection solutions, serving consumer and commercial clients across Canada. Headquartered in Toronto, Ontario, with collection centers in Ontario, Quebec, and British Columbia, DCA is nationally licensed and supports clients in a wide range of industries. The organization is results-driven, focusing on high recovery rates while maintaining strong standards of customer responsiveness and professionalism.

DCA continually invests in its technology, processes, and people, providing thorough onboarding, ongoing training, and standardized performance monitoring. The senior management team brings over 100 years of combined experience in the collections industry, offering strong leadership and industry insight.

Debt Control Agency Inc. is growing, and as part of our continued investment in our Quebec operations, we are looking for a strong bilingual leader to join our Laval office in a senior operational leadership role.

This is an exciting opportunity for an experienced debt collections leader who wants to grow with a well-established organization, make a meaningful impact, and help shape the next phase of our Laval operation.

We are looking for someone who understands the realities of first-party and third-party debt collection operations, knows how to lead from the floor, and has the ability to coach, motivate, and develop collection teams while driving performance, compliance, and accountability.

• Preferred 7+ years of experience in debt collections, including first-party and third-party collection operations
• Preferred 3+ years of experience managing supervisors, team leads, and front-line collection teams
• Strong hands‑on leadership skills with the ability to coach, support, and hold teams accountable
• Solid understanding of collection KPIs, productivity, quality assurance, compliance, collection strategy, and performance improvement
• Experience working in a regulated collection environment
• Strong bilingual communication skills in French and English
• A professional, fair, confident, and results-driven leadership style
• The ability to work on-site in our Laval office and lead close to the operation

This role is ideal for a leader who does not want to manage from a distance, but wants to be directly involved in building people, improving performance, strengthening culture, and supporting continued growth.

At DCA, we are looking for someone who can bring leadership, structure, energy, and execution to an important part of our organization.