Call Center Supervisor

Position: Call Center Supervisor Role
Step into a Call Center Supervisor role and lead critical operations in Laval’s automotive sector. Manage teams to meet sales and conversion goals effectively.

You will oversee daily activities for a team of call center agents in Laval. Your expertise in coaching and performance management will be essential in achieving optimal vehicle purchase volumes. This position promises a blend of leadership and operational involvement.

Key Responsibilities:

• Supervise team activities and sales efforts

• Regularly monitor calls and deliver feedback

• Ensure compliance with customer acquisition procedures

• Manage schedules and team attendance effectively

• Engage in daily operations to enhance purchase capabilities

Requirements:

• 2-3 years of experience in call center supervision

• Bilingual in French and English, both spoken and written

• Strong coaching and sales negotiation skills

• Ability to work weekends on a rotation

• Adaptable leadership style for various situations

Elevate the performance of your team at Randstad Canada by leveraging your supervisory skills in Laval.
#J-18808-Ljbffr