Proposal & Quoting Team Lead

Proposal & Quoting Team Lead

Department: Business Development

Employment Type: Full Time

Location: Canada - Remote

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond |
Own It |
Be Curious |
Serve as One
.

The Impact you will have: The primary focus of this role is to manage and lead the Client Solutions team in providing a superior level of service to our clients while fulfilling quoting requests. You will deliver effective leadership, strategy, follow up and direction that aligns with the overall goals of the company. You will train and educate employees on people, process, and technology standards and how they benefit clients and VC3.

You will need a clear understanding of clients’ challenges and opportunities and how the team combines to deliver the promise. Providing services in a timely and professional manner while keeping key parties informed is critical. We are a data‑driven company and analysis for decision making and overall strategy is ongoing.

• Develop, implement, effectively maintain, and continually update quoting processes, standards, guidelines, and procedures within the department.
• Ensure objectives are clear, progress is tracked, and results are reviewed regularly.
• Manage the quoting queue/backlog to meet or exceed SLOs.
• Manage scheduling, time, and utilization of team members; ensure every hour is profitable and workflows and procedures are followed.
• Perform proactive issue trending and data reporting for improvement of key metrics.
• Conduct employee reviews, manage headcount, hiring and overall HR management for your department. Build a culture of continuous improvement via feedback, coaching and employee development.
• Communicate with all parties constructively to ensure client expectations are met or exceeded.
• Review and manage backlog of client quote requests to ensure services are correctly scheduled and prioritized.
• Provide timely responses and guidance to client quote requests, directly if needed or via your team.
• Perform client follow‑up to verify final resolution and determine satisfaction level.
• Act as escalation point for critical client issues, manage communication with clients and collaborate across departments.
• Assist Strategic Advisors and Client Relationship Managers with unique or unusual quoting requests.
• Continuously monitor market trends to determine standard models.
• Continuously monitor margins to ensure targets are met.
• Oversee company’s quoting and proposal templates.

• Collaborate across all departments to maximize overall client satisfaction.
• Maintain accurate and up‑to‑date documentation through change‑management processes.
• Ensure quality administrative results from your team: real‑time time entry, timely submission of timesheets and expenses, frequent and business‑appropriate client communications, and overall professionalism.
• Review, revise, submit and annotate any invoicing associated with your department.
• Be a leader within the company: attend employee events, participate in meetings, encourage positive morale and hold all employees accountable; set the example for client service.
• Conduct one‑on‑one meetings with staff to ensure objectives are clear, progress is tracked, and results are reviewed, instilling a culture of high performance.
• Host morning huddles and weekly L10 meetings for your team.
• Attend training events, maintain necessary partner‑management certifications.
• Maintain an in‑depth knowledge of the products and services we offer.
• Additional duties as required.

• 5+ years relevant technical experience.
• 5+ years relevant management or leadership experience.
• Experience in IT hardware and software sales.
• Knowledge of domain and SSL management.
• Experience in IT service delivery and managing client expectations.
• Knowledge of ITIL standards and experience managing MS licensing.
• Kn…