Sleep Center Manager

Position Summary

The Sleep Center Manager is responsible for driving the success of the mattress category by surpassing set targets. This role involves ensuring the effective implementation of our guest engagement model, conducting regular one‑on‑one meetings, and managing performance. The manager is also tasked with maintaining exceptional guest satisfaction levels, as measured in guest surveys.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Staffing and Scheduling:
  Ensure the mattress sales team is fully staffed with the right talent to meet standard work expectations. Schedule coverage to optimize productivity and efficiency.
• Training and Development:
  Ensure all team members complete training and demonstrate the ability to effectively execute company expectations and ongoing training modules. Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience.
• Leadership and Team Building:
  Recruit, lead, and develop all team members, fostering a culture of passionate, high‑performance teams. Host ongoing talent conversations to develop leadership skills and build the store “bench.” Set clear expectations and hold teams accountable for performance results. Inspire team members through coaching, mentoring, and leading by example.
• Sales and Guest Engagement:
  Attain monthly Sales Per Hour and Revenue targets by actively selling on the retail floor and demonstrating the Guest Engagement Model. Actively engage team members and guests to assess execution of the Living Spaces Guest Engagement Model. Handle escalated guest situations and resolutions.
• Operational Excellence:
  Take ownership of the Revive sales floor and financial outcomes through execution of Sales and Operations standard work. Drive results by focusing on SOPs, processes, and procedures. Identify gaps using scorecards and behavioral misses, creating business plans for people and processes.
• Deliver on the Living Spaces Sleep Center promise of a “store within a store” concept, enhanced by the Living Spaces brand, by maintaining visual merchandise standards. Generate energy within the store through recognition and transparent, in‑the‑moment conversations.
• Collaboration:
  
  Build productive working relationships with the Director of Revive, mattress sales team, department store leadership, other Sleep Center Managers within the market, operations, logistics, and visual supervisors.

Other Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/

Experience:

Bachelor’s degree (B.

A. or

B. S.) or equivalent from four‑year college in business, design, retail management, sales, merchandising, or related field preferred. 5 years’ experience in direct customer interactive environment required; high volume. 3 years of management experience required. Equivalent combination of education and experience will be considered.

Computer

Skills:

Proficient in Microsoft Office including Word, Excel, and PowerPoint.

Supervisory Responsibilities: This position will manage the sleep center supervisor team within the store. Develop and execute the company’s business strategies to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have an accurate view of the market and the company’s future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated from the top down and that they are followed at all times.

Communicate and maintain trust relationships with shareholders, business partners, and authorities. Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive…