Director, Client Success (70313578

• Bonus AIP Eligible/Bonus AIP Eligible:
  Yes
• Compensation: CAD 115000.00 - CAD 135000.00 - yearly

Grow your career with a company that shares your passion! Our Sodexo team has an exciting new client opportunity to join Sodexo as our next
Director, Client Success
located in Etobicoke, ON. This is a hybrid role that will require you to be in the office 2 days per week as well as client meetings as required.

At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities.

Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

The Director, Client Success
is a transformational leadership role focused on driving a unified and strategic approach to client relationship management, contract renewals, rebids, and cross-selling initiatives. This role ensures our top client accounts are supported through a proactive and integrated retention strategy.

By leveraging client insights and data-driven decision-making, the Senior Director ensures the voice of the client is reflected across operations, sales, and support functions. This role plays a key part in strengthening client relationships, driving growth within existing accounts, and ensuring long-term client satisfaction and retention.

The Senior Director will collaborate closely with senior leadership across Canada, applying best practices, advanced technologies, and innovative strategies to drive operational excellence.

Define and validate a strategic client retention roadmap in partnership with the Canadian Senior Leadership Team to support renewal preparedness and proactive account management.

Represent the “Voice of the Client” internally and ensure it is integrated into renewal and rebid strategies.

Initiate and oversee cross-sell efforts to meet revenue growth targets within existing accounts.

Drive the renewal and cross-selling processes,to enable seamless transitions from retention planning to successful contract rebids and forecasted renewals or growth within accounts.

Ensure accurate documentation of all client retention activities, communications, and follow-ups using internal systems and tools.

Drive compliance with all safety, risk, and operational standards while promoting continuous improvement across client-facing practices.

Collaborate with Learning & Development to implement training initiatives that equip operations and sales teams with the skills needed to execute renewal best practices.

Mentor and educate team members on using analytical tools to monitor retention efforts and action plan progress.

Foster strong internal partnerships with segment leadership, North American counterparts, and global client success teams to drive strategic retention initiatives.

Serve as a trusted advisor to senior leadership by delivering regular, data-informed insights and recommendations to enhance client satisfaction and retention performance.

• Post-secondary education (Bachelor’s degree) in Business, Marketing, or a related field. An MBA or equivalent is preferred.
• A minimum of 6 years of experience in senior client relations, retention, or client-facing roles within a large-scale organization.
• Demonstrated success in managing complex, multi-account portfolios and implementing retention strategies that drive revenue growth.
• Proven experience (minimum…