Sales, Marketing & Executive Coordinator

About Us

The Jay, Autograph Collection, San Francisco’s newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style.

The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word “Jay” in Latin means “to celebrate”, hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it’s neighborhoods and residents.

We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a “friend-in-the-know” when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhood.

Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel’s history – you should be part of it!

Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $35.54 - $35.54 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

The Sales, Marketing & Executive Coordinator will support the Director of Sales & Marketing, Sales Managers, Marketing team, and General Manager with a wide range of administrative, creative, client-facing, and operational responsibilities.
This role is at the center of the action. You will help coordinate client communications, sales proposals, site visits, VIP arrivals, marketing activations, social media content, partnerships, amenities, reporting, and executive projects. The ideal candidate is highly organized, detail-oriented, positive, proactive, and excited to learn the business of luxury hospitality from the inside out.

Sales & Client Support

• Serve as a key point of support between Sales Managers, clients, internal departments, and hotel leadership.
• Assist with client inquiries, proposals, contracts, presentations, lead assignments, reports, and follow-up communication.
• Support site visits, client appointments, VIP arrivals, media visits, and partner experiences.
• Help prepare professional sales materials, presentations, reports, and correspondence.
• Maintain organized systems for contracts, client files, reports, event orders, and department communication.
• Partner with internal teams including Front Office, Food & Beverage, Banquets, Housekeeping, Engineering, and Accounting to help ensure a seamless client and guest experience.

Executive & VIP Support

• Assist the General Manager and Director of Sales & Marketing with special projects, presentations, VIP visits, and executive-level communication.
• Coordinate VIP amenities, personalized guest touches, welcome notes, special requests, and internal communication for high-profile guests and clients.
• Help ensure that important guest, client, media, and partner experiences are handled with polish, accuracy, and urgency.
• Jump in where needed to support a collaborative, fast-moving team environment.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical,…