B2B Account Manager at ICS

Join ICS as a B2B Account Manager, specializing in leading software solutions for wine and spirits retailers. Utilize your account management skills to support clients and enhance their business operations remotely.

In this role, you will serve as the primary contact for wine retailers using WinePOS and Wine Commerce. You'll focus on maintaining relationships, conducting product demos, and understanding customer needs to drive sales expansions. Your expertise will ensure high satisfaction levels, strong loyalty, and a clean CRM database for leading-edge management.

Key Responsibilities:

• Cultivate and expand existing accounts through proactive contact

• Stay updated on client and industry needs for tailored solutions

• Assess accounts for potential hardware and software enhancements

• Facilitate the lead generation process via existing customers

• Present compelling product demonstrations to clients

Requirements:

• Proven experience in account management or customer success

• Strong negotiation and presentation skills are required

• Excellent organizational skills with a detail-oriented approach

• Commitment to reliable and effective communication

• Ability to build rapport under pressure and across various client types

Capitalize on your expertise in account management to grow ICS's established relationships in the beverage alcohol sector.
#J-18808-Ljbffr