Student Desk Assistant; DA

Position Overview

The Desk Assistant is a daytime (6:00AM-10:00PM), hourly student staff member within Housing & Residence Life who reports to the Student Desk Manager/Administrative Associate or Business Coordinator for Front Desks & Administration. Desk Assistants are responsible for customer service, access control, administrative, and communication functions within a residence community. Desk Assistants work collaboratively with other student staff in paraprofessional roles to maintain confidentiality of information and ensure an academically supportive environment for students.

Desk Assistants are expected to remain in good standing with the University and Housing & Residence Life for the duration of their employment.

As a representative of Housing & Residence Life, Student Affairs, and the University of Kansas, Desk Assistants demonstrate a commitment to the Mission and Values of Housing & Residence Life.

Building learning-centered communities through individual support and respect.

• Engaging communities.
• Vibrant physical spaces.
• Effective administration.

• Demonstrate a willingness to learn, and an appreciation for the ability to show respect for others’ rights, feelings, and property.
• Positively participate, engage, and contribute within trainings, meetings with supervisor, ongoing departmental communication, and an annual performance evaluation process.
• Demonstrate a commitment to personal integrity, such as modeling good judgment, ethical behavior, and adherence to laws and policies.
• Each Desk Assistant is subject to possible progressive discipline up to and including termination in the event that they violate any policies, procedures and regulations of Housing & Residence Life and of The University of Kansas, including, but not limited to, the Terms and Conditions of the Housing & Residence Life Contract, Student Code of Rights and Responsibilities, KU Human Resources policies, and the Housing & Residence Life Handbook.

• Ensure a welcoming and approachable reception area for the community.
• Greet residents, staff members, and other guests, answer phone, and assist with questions and concerns.

• Monitor the card access system and security cameras for the resident community.
• Ensure access by residents, approved staff members, and accompanied guests only.
• Be familiar with and enforce policies and procedures of the University of Kansas and Housing & Residence Life.
• Document incidents occurring during working hours and submit incident reports through the designated online incident reporting system.
• Communicate with other Housing & Residence Life staff members when appropriate and/or in accordance with reporting structure.

• Perform administrative tasks related to hall occupancy including issuing keys, check-ins/check-outs, lockouts, equipment check-outs, providing mail and packages, and scheduling room reservations.
• Serve as the information hub for the building by sharing applicable information and answering questions.
• Coordinate incoming and outgoing communication.
• Perform additional duties and special assignments as directed.

• Attend all scheduled departmental, staff, and training programs as directed by your supervisor.
• Participate in an annual position evaluation.
• Ensure a welcoming and approachable reception area for the community.
• Greet residents, staff members, and other guests, answer phone, and assist with questions and concerns.