Intern​/Public Transportation

Summary

The City of Lawrence is seeking a transit-focused administrative technician. This is a part-time, temporary position. Duties include responsible part-time work facilitating customer service interactions including calls, emails, and questions at the front desk of Central Station.

The ideal candidate will be an organized and friendly individual able to interact respectfully and consistently with the public; track and log complaints and customer service responses; work with our online dashboards to track buses and resolve rider issues; elevate and collaborate on complex issues. Familiarity with the Lawrence Transit service and ability to read a map preferred.

Equivalent to completion of twelfth grade with one to two years clerical work experience. This position requires excellent attention to detail, the ability to handle multiple tasks, excellent phone skills, a personable attitude that is both team- and service-oriented. Must be familiar with modern office practices, committed to continuous improvement, and view problems as opportunities rather than obstacles. This position requires knowledge of MS Office.

Excel is preferred with a focus on spreadsheet management. This position requires a valid license. The successful candidate will also pass the background check, post‑offer City physical, and a drug screen.

Central Station: 1:00 PM – 5:00 PM Monday - Friday.