PRN PBX Operator

Job Details

Schedule:

PRN. Shift: 24 Hours (United States of America)

Address: 9100 W 74TH ST, SHA WNEE MISSION, Kansas 66204

Pay Range: $15.63 - $23.45

• Other duties as assigned. Answers and transfers incoming calls promptly and accurately.
• Responds quickly and accurately to all codes, alerts, drills, and testing. Documents all event details in a timely and accurate manner.
• Executes all communications efficiently and accurately.
• Stays current and knowledgeable in all applicable hospital, code, and departmental procedures.
• Assists with training new staff members on call processing procedures.

• Ability to remain calm, composed, and professional at all times [Required]
• Demonstrates effective communication with all team members, callers, staff, patients, and families. Ability to speak with callers distinctly and clearly [Required]
• Ability to remain attentive for incoming codes and alerts [Required]
• Ability and willingness to quickly adapt to change [Required]
• Demonstrates a sense of urgency in emergency matters. Able to readapt swiftly, as required [Required]
• Ability to think proactively, progressively, compassionately, and responsibly [Required]
• Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike [Required]
• Ability to multi‑task (i.e., read and respond to emails, document events, take calls, and communicate with team, as needed) [Required]
• Ability and willingness to work in a team environment as well as independently [Required]
• Ability to remain engaged while also maintaining satisfactory participation and attendance for all meetings and staff development programs [Required]
• Ability to work a variable/flexible shift to include nights, weekends, and holidays [Required]
• Complies with the Facility Employee Code of Conduct [Required]
• Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government [Required]
• Promotes evidence of adherence to the hospital confidentiality policy [Required]
• High school graduate or equivalent. [Required]
• One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service‑focused experience [Required]
• Excellent customer service [Preferred]
• Ability to comprehensively document event details accurately [Preferred]
• Proficiency in reading, writing/spelling, and communicating information. (English) [Preferred]
• Willingness to learn and advance in role [Preferred]
• Ability to follow instruction [Preferred]
• Ability to respond to urgent matters accordingly [Preferred]

• Associate [Preferred]
• High School Grad or Equiv [Required]

• N/A

• 1+ year experience in a hospital and/or a medical / healthcare setting [Preferred]
• 1+ year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service‑focused experience [Required]
• 1+ years experience [Required]
• 2+ years PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service‑focused experience [Preferred]

• N/A

• N/A

(Please click the link below to view work requirements)
Physical Requirements -

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.