Customer Care Analyst

Overview

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. Safety is a core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win—adapting quickly in an ever-changing world—and make smart choices to safeguard our business, our communities and the people we serve for generations to come. We invest in our world-class team, empowering colleagues to unpack their potential.

To learn more about playing for Team Amcor, visit

This role supports the Food service market within RPSNA by ensuring accurate, compliant, and timely item and customer data across multiple systems. The position maintains ISCC item integrity, pricing adherence, and reporting, while supporting sustainability initiatives and customer-facing data platforms. Through collaboration with internal teams and external partners, this role enables efficient order-to-cash processes and delivers reliable product information to customers.

• Drive and monitor proper date management and item management on ISCC items in the Cust Main Screen
• Monitor item pricing structure to adhere to ISCC pricing guidelines
• Monthly reporting on ISCC (or as required)
• Yearly reporting on totals of items sold including ISCC items
• Monitor and resolve ISCC exclusion reports
• Provide foundational data for Sustainability Team
• ITrade – when required, maintain and troubleshoot EDI connectivity with customers within the order-to-cash process, working to minimize repeatable errors with customer care and other areas as needed
• Customer Portal Maintenance – when required, serve as the point of contact for assigned external customers and third-party portals to provide accurate and up-to-date information related to product inquiries, returns, credits, and general inquiries
• Global Data Synchronization Network – when required, collaborate with product line management, marketing, sales, and customer care to maintain GDSN item attributes through One World Sync  Portal. Perform new item uploads and maintenance of existing items to meet GDSN requirements
• Other tasks as assigned

• 2+ years of experience in Customer Service or Data Analytics
• Proficient in Microsoft Excel and related Office applications
• Effectively communicate with customers, both external and internal
• JD Edwards experience required; item setup, customer cross reference, and Bill of Materials preferred
• Strong verbal and written communication skills
• Organized, detail-oriented, and strong multi-tasking skills

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights, please review the Know Your Rights poster. If, due to a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call  with your request and contact information.

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When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time off per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tution Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)