Senior Analyst, Network Relations

Responsibilities

• Acts as the primary resource for assigned, high profile providers or groups to establish, oversee, and maintain positive relationships.
• Optimizes interactions with assigned providers and internal business partners.
• Monitors service capabilities and collaborates cross functionally to ensure that the needs of constituents are met.
• Supports or assists with operational activities that may include database management, and contract coordination.
• Performs credentialing support activities as needed.
• Educates providers as needed to ensure compliance with contract policies and parameters.

• 3-5 years' experience with business segment specific policy, benefits, plan design and language.
• Working knowledge of business segment specific codes, products, and terminology.
• Strong verbal and written communication, interpersonal, problem resolution and critical thinking skills.
• 6+ years' experience in business segment environment servicing providers with exposure to benefits and/or contract interpretation (preferred).

• database management
• contract coordination
• credentialing support

• communication
• interpersonal skills
• problem resolution
• critical thinking