Customer Service Associate

Job Title:

Customer Service Associate

Location:

Lawrence, KS

Employment Type:

Full-Time

Capitol Federal Savings Bank is committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity and service, we deliver exceptional banking experiences and foster a supportive environment where employees can grow professionally and build rewarding careers.

This associate accurately processes financial transactions and serves as an effective source of information for customers in the lobby, drive‑thru window, or by telephone, providing friendly and confidential assistance to ensure a positive customer experience.

• Performs teller transactions as defined by the bank.
• Balances cashbox daily to ensure accuracy and alerts supervisor of discrepancies.
• Participates in vault duties, including daily balancing when the vault is used.
• Researches, troubleshoots, and resolves basic external and internal customer inquiries.
• Answers incoming calls, verifies caller identity, determines needs, and resolves concerns efficiently.
• Advises customers on additional services or programs that may benefit them and updates the bank’s tracking system.
• Maintains existing accounts as defined by management.
• Assists other departments and branches with transactions and supports management in fulfilling customer requests.
• Maintains stringent standards of customer service confidentiality.
• Performs other duties as assigned and participates in proactive team efforts to achieve departmental and company goals.
• Complies with current laws, regulations, bank policies, and safety procedures.

• High school diploma or equivalent.
• Minimum of six months of experience that includes customer service responsibilities; cash handling preferred.

• Customer Focus
• Communication Skills
• Integrity
• Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life, and Disability coverage
• Parental leave
• Professional development opportunities
• Career advancement pathways

Cap Fed® is an equal opportunity employer.