CBE Program Manager, Registrar Services

Department

University Registrar

Primary Campus

University of Kansas Lawrence Campus

Job Description

65% - Enrollment and Degree Services:

* Coordinates enrollment, degree planning and academic records, overseeing service delivery and resolution of complex issues for CBE students.

* Provides guidance, training, and problem-solving for campus teams responsible for supporting CBE students.

* Serves as a primary point of contact for CBE student enrollment and records inquiries.

* Triages, escalates and/and resolves complex enrollment, records, and tuition/fee issues for CBE students, ensuring consistent application of policy and timely resolution.

* Represents CBE registrar services with campus departments including Student Accounts & Receivables, Admissions, Graduate Studies, Student Affairs, Academic Advising, and Student Life Cycle Technology to coordinate services and resources.

* Collaborates with academic units and advising partners to support recruitment, enrollment, retention, progression, and completion initiative.

* Ensures enrollment and records services align with CBE program design and support timely student progression and program completion.

* Ensures CBE enrollment and records processes align with established university policies and procedures

20% - Leadership Support & Training:

* Collects, analyzes, and reports data related to CBE registrar functions for reporting and operational review.

* Prepares routine reports to support program assessment and service planning.

* Identifies operational challenges and opportunities for process improvement and shares recommendations with supervisors and campus partners.

* Evaluates enrollment, records, and tuition/fee policies and procedures affecting CBE programs; recommends improvements to enhance compliance, efficiency, and the student experience.

* Develops and delivers training for staff and campus partners on CBE enrollment, records, tuition, and fee processes.

* Helps ensure CBE-related information on registrar and student-facing websites and communications is accurate, clear, and current.

* Engages in professional development to remain current with practices related to student services and competency-based education.

10% - Course Scheduling Management:

* Provides proactive, high-quality customer service while guiding academic units and campus partners through CBE course scheduling processes.

* Guides academic units in aligning CBE course schedules with university policies and academic calendar standards.

* Monitors and maintains accuracy of the CBE Schedule of Classes through regular reporting and collaboration with scheduling officers.

* Maintains and manages CBE scheduling documentation using Image Now in accordance with established protocols.

* Serves as a subject matter expert on CBE-related course scheduling policies and procedures.

5% - Other duties as assigned.

Req  (Ex: 10567 )

32106

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses:
Associate Vice Chancellor for the Office of Civil Rights and Title IX, civil rights, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, , 711 TTY.

Work Schedule

8:00 AM - 5:00 PM

Monday - Friday with occasional Saturdays or evenings

FLSA Status

Administrative

Contact Information to Applicants

Matt Skirven

mattskirven

Required Qualifications

* Bachelor's degree plus two (2) years of related experience, or a Master's degree.

* Experience working in student services or enrollment-related functions within a higher education or similarly complex organization, as evidenced in application materials.

* Experience in coordinating programs, projects, or services and working collaboratively with internal and external partners as evidenced in application materials.

* Experience using enterprise systems or databases (e.g., student information systems or comparable platforms) as evidenced in application materials.

* Strong written communication skills, as demonstrated by application materials.

This position requires a formal degree in the cited discipline area(s) to ensure that candidates have advanced knowledge, analytical skills and professional competencies necessary to perform the duties of the position. The level of degree is commonly recognized as the standard qualification for similar roles in the public and private sector, ensuring that the university remains competitive with industry aligned practices, enhances collaboration with external partners, and supports the delivery of services and programs that meet professional and…