Collections Specialist

True Accord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, True Accord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

We are looking for a Collections Specialist to join our team in Lenexa, Kansas. At True Accord, we do things differently. We aren't just "collecting debt", we are helping people find a path back to financial health. As we grow, you will be on the front lines, moving away from old-school, aggressive collection tactics to provide a modern, helpful experience.

Your mission is to act as a financial guide
. You won’t just be following a script; you will use your communication skills to help real people solve problems and regain control of their finances.

• Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.
• Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals.
• Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.
• Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.

• A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes. Bonus points if you have prior experience in sales, customer retention, or handling objections and rejections.
• Solution-Oriented: You're a skilled negotiator who can solve problems and resolve conflicts, always aiming for a win-win resolution.
• Driven and Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results.
• Adaptable and Resilient: You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges.
• Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.

• High school diploma or GED required.
• High sense of ownership, resilience, and reputation of dependability

$20 - $20 an hour

For U.S.

-based hires, the pay rate for this role is currently set at $20 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living.

Below, you'll find a few example cities representative of each tiers:

• U.S. Geo Tier 3 (i.e.Kansas City, Jacksonville, Indianapolis)

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• Perk Spot discount program for 900+ merchants nationwide

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to