Clinical Case Manager

Position Overview

CAPS is a member of the Division of Student Affairs, where “We make learning possible.” In collaboration with our colleagues across campus, we prepare students to succeed through personal development, peer engagement, lifelong learning, and social responsibility. Counseling and Psychological Services (CAPS) is comprised of the Clinical Service and Campus Assistance, Resource, and Education (CARE) teams. We are an interdisciplinary team of professionals that work collaboratively to meet the diverse mental health needs of a global student community.

The goal of the Counseling Center is to provide students with clinical, educational and outreach-based services that benefit the mental health and well-being of all Jayhawks. Our services are primarily short-term in nature, and we make referrals to other helping professionals and community agencies as appropriate. Members of the counseling center are committed to:

• A nurturing, supportive community
• Growth oriented accountability
• Embracing compassion in all situations
• Using evidenced-based quality of care

The Clinical Case Manager, working closely with the Assistant Director for Specialized Services, is a member of the CAPS team who provides clinical case management to assist students with connecting to off campus mental health care; provide triage and crisis assessment and intervention; develop and maintain partnerships with KU and community agencies to help students access services in the community and to enhance the Counseling Center’s visibility and referral sources.

This position also contributes to all of CAPS functional areas, including:

• Individual and group counseling of KU students/clients; psychological assessment;
• Development of and participation in outreach programming, including workshops
• Consultation with faculty, staff, parents, and others
• General administrative responsibilities
• Training and supervision of CAPS clinical trainees
• Other duties as assigned

Job Description (45%) Case Management:

• Develops and implements culturally appropriate case management procedures to support students in need of crisis intervention, as well as to provide consultation and referral-based support for students who have been referred to community resources (therapists, psychiatrists, clinics, hospitals, etc.).
• Delivers crisis intervention to students requesting a need for urgent, same-day psychological support.
• Provides triage sessions to students who are initiating services with CAPS.
• Assists and supports students in identifying and accessing services from community resources based on the assessed level of care necessary for mental health services (e.g., outpatient, partial, IOP, or in-patient) as well as facilitating referral to other medical providers as appropriate. Examples include meeting with students to provide referral information, exploring and helping students to navigate barriers to accessing appropriate community resources, and providing case management for students who may need connection with various services, both on and off campus.
• Coordinating with the Student Support and Case Management Services to assist students who have been hospitalized for psychiatric concerns to transition successfully back to campus. This may include working with hospital staff and the Student Support and Case Management Services to coordinate discharge planning and follow-up care as well as helping to facilitate student access to appropriate services on- and off-campus.
• Assists and collaborates with CAPS staff in treatment and disposition planning for students with complex mental health needs, particularly for those students who are frequent users of same-day appointments.
• Creates and maintains a comprehensive referral database for mental health providers throughout the local area and assists students in finding accessible mental health care in their home states as needed.
• Promotes and adheres to the highest ethical standards when serving on teams within the institution when discussing student care.
• Maintains thorough and timely clinical documentation.
• Expands and maintains an up-to-date referral resource list. This should include, but is not limited…