IT Support Technician NOC 2nd Shift

Position Overview

The IT Support Technician position is responsible for ensuring the seamless operation of systems during the evening hours. This role involves monitoring and maintaining the performance of the university’s network and systems, troubleshooting issues, and supporting various network-related functions. The individual in this position works autonomously with minimal supervision, ensuring the network infrastructure remains reliable and efficient outside of regular business.

This role is critical in ensuring smooth operations, with responsibilities ranging from unit-level tasks to campus-wide impact, usually executed under minimal supervision.

All Network Operation Center (NOC) employees are expected to uphold high standards that promote professionalism and teamwork.

Note: KU does not provide H-1B sponsorship for this position.

• Respond to and manage incidents, alerts, and outages, ensuring timely resolution and minimal impact on operations.
• Perform root cause analysis and provide detailed incident reports for critical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.

• Collaborate with support personnel for effective problem resolution.
• Aid in diagnosing and resolving issues quickly and promptly.
• Utilize various monitoring tools techniques to proactively identify and address potential issues before they impact operations.

• Maintain accurate and detailed logs of all incidents, changes, and maintenance activities performed during the night shift.
• Prepare and deliver shift turnover reports to the incoming shift lead and management.
• Update and maintain SOPs and knowledge base documentation related to NOC operations.

• Communicate effectively with other NOC teams, IT units, and external stakeholders to coordinate resolution efforts and ensure seamless operations.
• Participate in cross-functional meetings to discuss ongoing issues, planned maintenance, and improvement initiatives.
• Liaise with daytime NOC teams to ensure a smooth transition and continuity of operations.

• Maintain a clean and organized data center environment.
• Support Disaster Recovery and Server Restoration procedures.
• Follow and enforce all IT security policies as required for ISO certification.
• Perform other duties as assigned.

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume.
• List of three (3) professional references.

Only complete applications will be considered.

Application review begins Monday, February 9, 2026 and will continue until a qualified pool of applicants is identified.

Vickye Kozlowski
vickye

Anticipated

Start Date:

Monday, February 23, 2026