Field Technician

Description

Do you enjoy solving technical problems and helping people feel confident with the tools they use? Are you energized by the idea of working hands‑on with cutting‑edge telecom systems?

Idea Tek is looking for a Field Technician to support the installation and management of VoIP systems and fiber equipment. In this hybrid role, you’ll work directly with customers, support technical operations, and play a key role in expanding and maintaining high‑quality phone and internet services. If you’re curious, tech‑savvy, and thrive on delivering great support experiences—we want to hear from you.

This role will be working from our Buhler, KS office. This position will have the opportunity to work in the field and also in an office setting.

You’ll start your day with a mix of planning and prep—whether that’s reviewing a scheduled install, updating documentation, or stocking hardware. You might head into the field to install a new device or configure a VoIP phone system. In between, you’ll support customers over the phone, assist with internal tickets, and document systems to ensure repeatable, high‑quality service. No two days are exactly the same, and you’ll get to problem‑solve at every turn.

• Install and configure VoIP phone systems for new and existing customers
• Manage Optical Network Terminal (ONT) equipment and phone hardware
• Provide technical support and troubleshooting for end users
• Conduct in‑person and phone‑based discovery to assess customer needs
• Document configurations and processes for future support use
• Plan installations by reviewing contracts, site plans, and system requirements
• Ensure necessary tools and supplies are prepped for all installations
• Contribute to process improvement initiatives and special projects
• Support the team with occasional office‑based tasks and call handling

• 1+ years of experience in IT, telecom, or VoIP support roles
• Experience with digital phone systems (VoIP) and analog phone/fax systems
• Comfort reading technical documents, contracts, or equipment specs
• Familiarity with field‑based tech installations or customer‑facing support work

• Natural curiosity and strong critical thinking skills
• Passion for problem‑solving and a creative approach to technical challenges
• Committed to precision, accuracy, and delivering excellent support
• Able to communicate technical information clearly—whether with teammates or customers
• Self‑motivated, resourceful, and comfortable adapting to the day’s priorities

Idea Tek is a cutting‑edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem‑solvers committed to making a difference in the lives of our customers. At Idea Tek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + performance‑based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

• We are Trustworthy – We build confidence through transparency, follow‑through, and dependability.
• We count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.
• We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
• We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
• We drive Innovation – We’re always looking for ways to improve and redefine what’s possible.

If you’re excited about the opportunity to support innovative tech, solve hands‑on problems, and grow your career—
apply today!

• High school diploma or equivalent
• 2+ years of relevant experience (technical, telecom, or field work)
• Valid driver’s license with no restrictions
• Ability to lift up to 50 lbs and work outdoors in various weather conditions
• Comfortable using Google Workspace, Microsoft Office, or similar collaboration tools