Collections Strategy Analyst- Engage Grade 7

1 Financial Accountability

Support the maximisation of after‑cost collections on the ADP portfolio through data‑driven insights, testing, and strategy execution.

Support the development, execution, monitoring and continuous improvement of collection strategies, with a strong focus on hands‑on data analysis and implementation.

• Extract, manipulate, and analyse portfolio and collections data (SQL, Excel).
• Identify trends, patterns, and performance gaps across segments, channels, and campaigns.
• Translate data into clear insights and actionable recommendations.
• Perform deep‑dive analysis on underperforming areas to identify root causes.

• Support the implementation of collection strategies across operational channels (Call Centre, Digital, EDC, etc.).
• Assist in designing and executing A/B tests to evaluate strategy effectiveness.
• Track, measure and report on test outcomes and recommend next steps.
• Drive execution of approved strategy changes and enhancements.

• Monitor key collections performance metrics (e.g. RPC, PTP, conversion, yield).
• Track strategy and campaign performance against expectations.
• Highlight risks, opportunities and areas requiring intervention.
• Provide ongoing feedback to improve operational effectiveness.

• Develop and maintain regular reporting (daily / weekly / monthly).
• Build dashboards and performance views to support decision‑making.
• Present findings in a clear and structured manner to stakeholders.

• Identify opportunities to improve strategy execution, data flows and reporting efficiency.
• Support optimisation of operational processes through data‑driven insights.
• Contribute to building scalable and repeatable analytical approaches.

• Work closely with the Data Scientist, Collections Operations, Call Centre, Digital and other stakeholders.
• Support alignment between analytical insights and operational execution.
• Engage with stakeholders to understand business needs and translate into analytical outputs.

• Analyse customer behaviour and payment patterns to inform targeting and treatment strategies.
• Support segmentation and prioritisation of accounts based on risk and value.