Systems Analyst

The Systems Analyst is responsible for supporting, maintaining, and optimizing Heartland's health information systems under the direction of the Chief Operations/Administrative Officer. This position requires advanced knowledge of healthcare applications, system integrations, data management, and reporting to ensure team members have secure, efficient, and timely access to the information necessary to support high-quality patient care and organizational operations.

The Systems Analyst is responsible for planning, analyzing, testing, developing, implementing, and maintaining end-user applications, system enhancements, workflows, and technology solutions. This role provides ongoing technical support, system optimization, troubleshooting, and training for physicians, nurses, allied health professionals, and non-clinical staff to maximize system performance, improve operational efficiency, and support organizational goals.

• Manage the implementation, maintenance, optimization, and upgrade of clinical and business applications used throughout Heartland Community Health Center. Provide ongoing technical support by troubleshooting software, hardware, application, and system integration issues to ensure reliable system performance and minimal disruption to operations.
• Monitor system functionality, data integrity, and application performance to ensure information is accurately entered, retrieved, and maintained in accordance with organizational standards, regulatory requirements, and security and confidentiality guidelines, including HIPAA.
• Collaborate with end users to identify system issues, workflow inefficiencies, and enhancement opportunities. Analyze problems, develop solutions, coordinate with software vendors when necessary, and serve as a change agent to support continuous process improvement and successful technology adoption.
• Plan, coordinate, and monitor assigned technical projects, ensuring project timelines, budgets, deliverables, and organizational objectives are achieved.
• Develop, maintain, and deliver training programs for new and existing team members on information systems, software applications, electronic health record (EHR) functionality, IT equipment, and related technologies. Create and maintain user guides, workflow documentation, process maps, training materials, and other educational resources to support effective system utilization.
• Investigate and resolve complex, non-routine technical issues while recommending solutions that align with organizational strategies, operational goals, and industry best practices for systems development and application management.
• Ensure all system implementations, enhancements, and support activities comply with organizational policies, regulatory requirements, patient privacy standards, cybersecurity practices, and established system development methodologies.
• Lead and execute implementation plans for new applications, system upgrades, software releases, and technology initiatives through completion. This may require occasional travel between Heartland locations and work outside of normal business hours to minimize operational disruption.
• Provide end-user support by diagnosing application and system issues, implementing effective solutions, documenting incidents and resolutions, and utilizing reporting tools to monitor trends, evaluate outcomes, and identify opportunities for continuous improvement.

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Health Information Management, Healthcare Administration, Business Administration, or a related field required. Equivalent combinations of education and experience may be considered.
• Three (3) to five (5) years of progressively responsible experience supporting healthcare information systems, electronic health records (EHRs), or healthcare technology environments required.
• Experience implementing, configuring, maintaining, and optimizing healthcare software applications, including electronic health record (EHR) and practice management systems.
• Experience supporting eClinical
  
  Works (eCW) strongly preferred.