Service Development and Engagement Manager; ALC

Service Development and Engagement Manager (ALC
1631)

Library and Learning Enhancement Division

Salary will be £38,784 per annum, with an annual increment up to £46,049 per annum pro rata

Vacancy Type:
Indefinite

Function:
Management and Senior Administrative (ALC)

Service Development and Engagement Manager

Salary on appointment will be £38,784 per annum (pro rata), with an annual increment up to £46,049 per annum (pro rata)

An exciting opportunity has arisen for a Service Development and Engagement Manager to join the Library and Learning Enhancement Division.

Key duties of the role include leading and coordinating cross‑divisional initiatives across the Library and Learning Enhancement division, with a particular focus on student-facing service development, user engagement, communications, and the management of digital presence and branding. The role will also include line management, overseeing user‑centred service design activity, and ensuring project delivery in alignment with strategic priorities.

You will have a degree or equivalent professional experience in project management, communications or a related field, with proven experience of managing complex projects, working collaboratively across departments, and leading staff or teams. You will bring strong management, communication and analytical skills, knowledge of user experience and service design principles, and the ability to manage competing priorities.

This part‑time (0.8 FTE) post is available immediately on an indefinite basis.

We value diversity and are committed to creating an inclusive culture where everyone can thrive. We particularly welcome applicants with the protected characteristic of race (Black, Asian and minority ethnic) for this post, as they are currently underrepresented in this type of role within the Library and Learning Enhancement department. Appointment will be made on merit and all applicants will be scored against the same criteria.

Benefits include:

• 44 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part‑time).
• Family and Work‑life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
• Generous pension scheme with life cover for dependants, plus incapacity cover.
• Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on‑campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
• Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
• Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
• Personal Development: unlimited access to Linked In Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

Closing date: 27 February 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure.

For an informal discussion about the post please contact Anne Lawrence, Head of Library Collections and Space via