Production Manager

Job Title:

Production Manager – New Locations Opening Soon

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community‑based programs and services.

We’re “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

• Comprehensive onboarding and training from day one.
• In‑house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives.
• Geographic & job eligibility rules may apply.
• Comprehensive coverage (medical/dental/vision) at a reasonable cost.
• Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain).
• Paid Time Off.
• Sick Pay.
• Vacation Pay – Approximately 2 weeks.
• 6 paid holidays plus 1 to 2 additional floating holidays.
• Up to 50% off store merchandise.
• Flexible spending accounts.
• Use pre‑tax dollars for eligible health and day‑care expenses.
• Employee Assistance Program (EAP).
• A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work‑life balance.
• Retirement Plan: A 401(k) plan with generous company matching contributions.
• Life insurance:
  Company provided peace of mind and the option to purchase a supplemental plan.
• Annual Bonus.
• Performance Merit Increases.
• Disability Insurance.

Responsible for the overall management and direction of the production process, along with leadership of the team, in accordance with all policies, procedures, regulations and laws. The Production Manager has direct responsibility for specific departments spanning both the production room and the sales floor. Ensure the store puts out the right items at the right price and at the right time through accurate pricing, shop‑able racks, full merchandise utilization, seasonal backstock, efficient workflow and productive work pace.

The Production Manager’s supervision takes the form of quality control checking and side‑by‑side involvement in the work to observe, assess, coach and counsel performance, as well as to set the pace of work. The Production Manager is guided by the Savers vision and Core Values.

• Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitor and set the pace of work.
• Understand company objectives, local market potential and have the ability to analyze and act on key metrics, observation and information.
• Inspect sales floor for shop‑ability and ensure a positive customer/donor experience at all points of interaction.
• Prioritize and direct team member activity.

• Lead, direct and supervise the work of supervisor(s) and production team members.
• Plan staffing needs and coordinate recruitment, selection and training.
• Regularly observe, assess, interact, coach and counsel supervisors and team members.
• Identify and develop high…