Production Manager

Job Title

Production Manager – NEW Location!

As one of the largest for-profit thrift operators in the United States, Canada and Australia, we supply our stores with gently‑used, one‑of‑a‑kind items donated to local nonprofits. We purchase these items directly from nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing valuable funding for community‑based programs. We are “Thrift Proud.”

Our 300+ stores and over 22,000 team members help make this possible.

Brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec) and Savers Australia.

• The opportunity to celebrate uniqueness and contribute with a diverse set of perspectives.
• Work in a purpose‑driven company with a business model that people love for its planetary and community impact.
• Investment in career path interests and development with aggressive store expansion plans.

Comprehensive onboarding and training from day one.

In‑house expertise from Savers University, delivering robust training for all team members, from new hires to senior executives.

• Healthcare Plans: Comprehensive coverage (medical/dental/vision) at a reasonable cost.
• Specialized Health Programs: Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain).
• Paid Time Off: Sick pay, vacation pay—approximately 2 weeks, 6 paid holidays, plus 1 to 2 floating holidays.
• Team Member Discounts: Up to 50% off store merchandise.
• Flexible Spending Accounts: Use pre‑tax dollars for eligible health and child‑care expenses.
• Employee Assistance Program: Free tools and resources to manage life’s challenges and maintain work‑life balance.
• Retirement Plan: 401(k) plan with generous company matching.
• Life Insurance: Company‑provided peace of mind and optional supplemental plan.
• Additional Benefits: Annual bonus, performance merit increases, disability insurance, parental leave.

• Ensure store performance meets financial targets and key metrics.
• Continually monitor and set pace of work.
• Analyze key metrics and act on observations.
• Inspect sales floor for shop‑ability and ensure positive customer/donor experience.
• Prioritize and direct team member activity.

• Lead, direct and supervise work of supervisors and production team members.
• Plan staffing needs and coordinate recruitment, selection and training.
• Observe, assess, coach and counsel supervisors and team members.
• Identify and develop high‑potential supervisors and team members.
• Maintain a respectful, values‑driven workplace.
• Use open communication, convert input into action, address complaints, resolve issues, and provide recognition and feedback.
• Serve as manager on duty and oversee entire store as acting manager when assigned.

• Receive and respond to customer/donor questions, requests and complaints.
• Deliver a positive customer/donor experience and train team members on service expectations.
• Actively gather feedback to improve the shopping and donor experience.
• Implement sales and marketing promotions & programs as required.
• Assist donors per company standards.

• Manage item put‑out condition and volume, production margin, price spread, and seasonal backstock.
• Ensure all sellable items are available to the customer.
• Plan, schedule, assign and direct work to achieve sales, service, production, labor efficiency and profit objectives.
• Optimize production workflow efficiencies, standards and organization.
• Oversee quality control checks throughout all production stages.
• Lead the morning maintenance program to prepare the sales floor each morning.
• Partner with Community Donation Manager/Retail Sales Manager to manage OSD flow.
• Ensure accuracy of daily stock‑on‑hand and merchandise supply requirements.
• Leverage the Savers recycling program to reduce landfill and increase reuse of unsold items.

• Protect company assets and information through safe handling and security.
• Promote loss‑prevention awareness by upholding procedures.
• Maintain a…