Building Services Department Manager

HALLMARK – Because Connecting With Each Other Has Never Been More Important

For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most. Today, we’re building the next century of connection—blending the warmth of in-store experiences with the ease of digital innovation. We’re looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what’s next. If you’re ready to bring fresh ideas and energy, we’d love to have you on the team!

As a Building Services Department Manager, you will lead facility operations, infrastructure, and building services at our Lawrence Production Center. You’ll be responsible for ensuring a safe, reliable, and compliant facility environment while overseeing capital improvement projects, contracted services, and emergency response planning. You’ll manage facility resources and budgets, drive continuous improvement initiatives, and support uninterrupted manufacturing operations. You’ll develop talent and align resources to meet the evolving needs of the site.

The Building Services Department Manager will:

• Lead facility operations and building services, ensuring the safety, functionality, and reliability of plant buildings, utilities, HVAC systems, grounds, and site infrastructure.
• Oversee capital construction, renovation, and facility improvement projects while ensuring projects meet budget, schedule, and quality expectations.
• Manage vendor relationships and contracted services including janitorial, groundskeeping, pest control, waste management, security, and specialized building trades.
• Ensure compliance with OSHA, environmental regulations, fire codes, permits, inspections, and corporate facility standards.
• Serve as the Facility Emergency Coordinator, leading site preparedness and response for emergencies, severe weather, utility outages, and other facility-related incidents.
• Develop and manage operating and capital budgets while supporting long-term facility planning and asset lifecycle management.
• Lead and develop Building Specialists and HVAC Specialists while partnering closely with Operations, Engineering, Maintenance, Security, and EHS teams.

The role may require occasional weekend or after-hours work, depending on business needs.

• Bachelor’s Degree or four years of demonstrated management experience may be considered in lieu of a degree.
• Four years of experience in building operations.
• Four years of experience managing front-line employees.
• Proficiency in Microsoft Word and Excel.
• Good aptitude for utilizing business applications and systems.

• DOT, EPA Hazardous Waste, and OSHA-related training.
• Demonstrated experience managing emergency situations and facility-related incidents.
• Experience overseeing facility operations in a manufacturing, industrial, or commercial environment.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Proven ability to lead, coach, and develop individuals and teams.
• Strong decision-making, problem-solving, and vendor management skills.

You must show how you meet the basic qualifications (listed above) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. In compliance with the Immigration Reform and Control Act of 1986, we will hire only individuals lawfully authorized to work in the United States.

We do not generally provide sponsorship for employment. Employment is contingent upon signing the Employment Agreement, agreeing to arbitration in connection with the Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference checks.

Protected Veterans/Individuals with Disabilities notice:
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.