Assistant Director of Crisis Services

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Full Time Lawrence, KS, US

$65,000.00 To $75,000.00 Annually

Assistant Director of Crisis Services

Lawrence, KS- hybrid work possibilities

Applications will be accepted until:
Open until September 21 st , 2026

• Full time, Exempt, Salaried
• $65,000 - $75,000 per year, based on experience
• Employer shared plan for Long Term Disability, Health, Dental, and Vision Insurance
• Short Term Disability, employer paid
• Paid time off
• Voluntary:
  Life Insurance, FSA Health, FSA Dependent Care, Accident coverage
• 401k with 5% match by employer
• EAP Program
• Media stipend

The Assistant Director of Crisis Services is a full-time, exempt, 40-hour week average position with primary work hours being Monday - Friday, 9am - 5pm. This position may have occasional evening and weekend hours due to being part of the on-call rotation. Position will be required to travel to and attend local, state, or national lifeline meetings and conferences. This position will work in collaboration with the Clinical Consultant and will report directly to the Executive Director.

This position will also lead the organization as a member of the Headquarters Kansas Leadership Team.

The primary responsibilities for this position include overseeing the crisis department and key technical operations within the Crisis Center. The Crisis Center operates 24/7, 365 and includes the call center, and chat/text team. You will build current and future program infrastructure and shape crisis care operations that promote quality and accessible crisis services. You will guide strategy, provide clinical and operational leadership, drive implementation, and partner closely with other agency leaders to develop sustainable, trauma-informed systems of care.

This position will ensure programs operate efficiently and cost-effectively and remain fully compliant with organization policies and procedures, accreditations, contracts, and grant deliverables. This position will also act as the liaison to community partners and stakeholders which includes the crisis continuum of care.

• Completion of in-house Crisis Counselor Training within 3 months of hire date;
• Completion of other related training courses such as Applied Suicide Intervention Skills Training (ASIST);
• Understand and communicate the mission, vision, and values of Head Quarters Kansas;
• Maintain positive and collaborative relationships internally and externally as a representative of Headquarters Kansas;
• Outstanding interpersonal skills with the ability to work harmoniously with organizational leadership, program teams, and other development staff toward the accomplishment of organization’s goals and deliverables;
• Reliable transportation;
• Must be able to pass State and Federal criminal background checks.

• Defines and implements the strategic vision, goals, and objectives of the Crisis Center which includes Crisis Call Center, Crisis Chat and Text Center, Quality Assurance Program, Crisis Training Program, Data Analytics, and any future clinical programs. Closely partners with other agency leaders to develop sustainable, trauma-informed systems of care.
• Co-develops and oversees implementation of established best practices, policies and procedures related to crisis line technology, crisis intervention, reflective listening skills, de-escalation, assessment of risk (i.e., suicide, homicide, substance use, sexual violence, and abuse/neglect), safety planning, follow-up, care linkage, and referral to resources…