Advanced Metering Infrastructure; Ami Lead Operator

ADVANCED METERING INFRASTRUCTURE (AMI) LEAD OPERATOR

Lawrence, KS, USA

Summary: Come and join our Municipal Services and Operations Team as an Advanced Metering Infrastructure Technician (AMI). This position will supports all facets of the AMI (Advanced Metering Infrastructure) program. They perform a variety of technical, operational, and administrative duties; initiate and resolve service orders related to AMI meters and equipment; provide assistance and backup for the AMI Program Manager. Responsibilities include enforcing work rules & procedures, and training staff.

Responsibilities: This position is responsible for the below essential functions. These are not all-inclusive.

• Function as lead for assigned utility program technicians; assign work, provide instruction and training on methods and procedures, and offer technical guidance and support.
• Serve as backup to program management staff; handle inquiries, requests, reporting, and system oversight in their absence.
• Assign, prioritize, and track work activities through the work order management system (e.g., Cityworks or similar); ensure accuracy and completeness of data collected.
• Install, maintain, configure, and inspect utility system equipment and infrastructure; validate proper operation using system software, hardware, and reporting tools.
• Diagnose and troubleshoot issues related to utility systems, communications, or field conditions; utilize established procedures to restore functionality.
• Respond to and create service orders; perform field investigations and resolve issues that cannot be addressed remotely.
• Coordinate and support customer appointments related to utility services; assist with issue resolution, service requests, and program participation.
• Support field activities for assigned utility programs, including inspections, sampling, data collection, equipment distribution, compliance activities, and customer notifications.
• Perform and oversee utility service actions as directed, including service connections, disconnections, and emergency shut-offs.
• Distribute notices, door tags, or program-related materials and ensure appropriate follow‑up with customers.
• Monitor system dashboards, alarms, reports, and work order systems to identify, prioritize, and resolve operational or compliance issues.
• Serve as primary point of contact for vendors and contractors; coordinate troubleshooting, equipment procurement, and system updates to ensure programs remain fully functional.
• Develop, review, and maintain procedures, processes, and reporting documentation; identify and implement improvements to increase efficiency and effectiveness.

Qualifications: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education

Equivalent to a high school diploma.

Related Experience

The AMI Lead Operator should have knowledge of the overall operations of the utility field service organization. Ideally, candidate will have two (2) years of field experience and is capable of performing all field‑related work. Computer literacy is vital for work with the AMI System as well as generating reports and spreadsheets as needed.

Benefit Information: Health/Dental/Vision/Life Insurance:
Various dependent on coverage levels available; FREE Well Care Clinic through LMH; other wellness benefits/perks. Paid Time Off: 12 Vacation days, 12 Sick days accrued per year; 2 days Personal Leave, 10 Paid Holidays, 12 Weeks Caregiver Leave. Retirement:
Kansas Public Employees Retirement System (KPERS)