Triage Nurse; RN

Reporting Relationship

Reports to the Medical Manager/Clinic.

No supervision responsibilities.

Provides professional assessment of patient’s health concerns over the telephone, without visual inspection or face‑to‑face interaction in order to complement Grace Med Health Clinic, Inc.’s mission of delivering primary health care services.

• Utilizes communication skills, knowledge of disease processes, and normal growth and development for all age groups to ascertain an accurate understanding of patients’ symptoms.
• Determines the severity of the patient’s complaint; directs the caller to appropriate emergency services if necessary; recommends the suggested medical follow‑up based on assessments and established triage protocols, and provides health information.
• Coordinates referrals with physicians, specialists, and ancillary services on behalf of patients when needed.
• Maintains patient confidentiality at all times.
• Assists in the development and documentation of protocols related to his or her job functions.

• Medical office environment. Ability to sit and/or stand for long periods of time.
• Bending, stooping, and lifting (up to 50 lbs.) may be required.
• Interaction with physicians, patients, and other office personnel. May involve contact with angry, upset, or ill persons.
• May involve potential exposure to blood and body fluids and other hazardous substances.
• Must have visual acuity and manual dexterity to interface with computer.
• Must have auditory acuity to handle phone calls.