Quality Manager

Summary

Responsible for the successful development, implementation, and maintenance of all quality programs surrounding the manufacturing processes and products for a successful Food Safety & Quality Management System. Has oversight and leads a culture of quality for all aspects of the organization from concept through entire product life cycle.

• Develop, implement, communicate, and maintain a quality management system to ensure the company’s quality systems and policies are in compliance with all applicable requirements.
• Assist leadership team in establishing measurable company goals and objectives.
• Monitor and advise on the performance of the quality management system; report on key performance indicators to the leadership team on a regular basis.
• Oversee the maintenance of document control, master lists, quality manual, and related databases.
• Keep informed of new revisions and best practices for certification requirements.
• Schedule, lead, and document management review meetings.
• Host and serve as primary contact for auditors to ensure execution of the quality management system.
• Communicate regularly with customers and engineers regarding product specifications and complete quality expectations including acceptable quality limits (AQL).
• Conduct internal and external meetings, interface with customers, and travel to customer locations to meet contacts and give presentations as needed.
• Coordinate and/or conduct regular supplier audits; follow up on corrective actions as needed.
• Communicate with all cross‑functional departments to align quality expectations, generate awareness for areas of improvement, and provide recognition for accomplishments.
• Lead the communication on the disposition of non‑conforming materials.
• Maintain the corrective action database for customers, internal use, audits, and supplier issues.
• Drive customer complaint response system through corrective action; lead and manage teams in problem discovery and solving of manufacturing issues using statistical and root cause analysis.
• Provide completed corrective action reports; track action items for follow up and reporting purposes.
• Manage and maintain the company’s quality inspection and product release programs for incoming and in‑process materials and components, processes, testing and finished goods.
• Work with purchasing staff to establish quality requirements for external suppliers.
• Analyze statistical data along with product and print specifications to establish quality requirements of finished product.
• Work with the engineer to conduct calibration activities to ensure conformance to requirements and to validate accuracy of testing equipment.

• Quality Engineer
• Food Safety and Regulatory Specialist
• Lead Quality Inspector
• Quality Inspectors

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Bachelor’s degree (B.S.) in Engineering, Quality or related field and five years of relevant work experience within the quality function is required; or equivalent combination of education and experience. At least three years of prior supervisory and/or management experience required, experience in a food‑safe manufacturing environment preferred. Knowledge of molding, tooling, measuring, and manufacturing processes in the plastics industry is preferred.

Green Belt preferred;
Black Belt a plus.

Ability to read, analyze, teach, and interpret technical procedures and blueprints. Must be able to write reports and business correspondence including ISO procedures. Ability to interpret ISO and SQF standards and verify written materials and practices comply with current ISO and SQF standards. Must possess the ability to effectively present information and respond to questions from all levels of personnel within the organization, as well as customers and suppliers.

Ability to work with basic statistical mathematical concepts. Familiar with business financial concepts such as profit versus margin. Ability to compute rates, ratios, percentages, draw and interpret graphs.