Manager, Relationship Management

About Sallie Mae

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey and help them plan and finish higher education, and prepare for life after school.

We’re looking for people who are excited to drive this transformation, break barriers, and create better experiences for students.

The Manager, Relationship Management is responsible for generating revenue by promoting private education loans and Sallie Mae resources to colleges, universities, high schools, and industry organizations.

This role demands a strong history of cultivating and sustaining relationships, securing commitments from decision makers at educational institutions, industry influencers, key schools, and financial institutions.

Serve as a key external representative, accountable for sales targets, identifying new business opportunities, and supporting enterprise selling and lead generation.

• Proactively identify, develop, and manage a diverse pipeline of prospects to advance products and services.
• Deliver compelling presentations and communicate effectively across verbal, written, and digital channels with internal and external stakeholders, including senior leadership.
• Demonstrate strong ownership of the territory by developing strategic plans, executing, and proactively resolving customer needs and concerns.
• Elevate Sallie Mae’s brand visibility by engaging key stakeholders across campus departments, industry associations, and conferences, promoting products, tools, and resources to optimize brand presence both virtually and in person to achieve demand and disbursement targets.
• Continuously evaluate client satisfaction, identify opportunities for improvement and execute targeted actions to strengthen loyalty.
• Collaborate with internal teams, including sales, operations, and customer support, to ensure seamless delivery of products and resolution of client issues.
• Utilize data and analytics to assess client performance, track key metrics, and identify trends and risks.

• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients and internal stakeholders.
• Strong problem-solving and negotiation abilities.
• Purposeful mindset focused on driving client satisfaction and business growth.
• Ability to work effectively in a fast‑paced, dynamic environment and manage multiple client accounts simultaneously.
• Proficiency in using CRM software and other relevant tools for relationship management.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Applicants must be able to travel at least 50% of the time.

• Bachelor’s degree in business administration, marketing, or a related field.
• 5 years of experience in relationship or account management.
• Experience managing multiple accounts, projects, and competing priorities simultaneously.
• Prior experience working with, or within, a college or university setting, demonstrating familiarity with higher education environments and stakeholder needs.

• Competitive base salaries and bonus incentives.
• Generous PTO, floating holidays, and 12 federal holidays observed.
• Support for financial wellbeing and retirement: 401(k) with employer match.
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more.
• Employer‑paid short‑term and long‑term disability and basic life insurance.
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs.
• Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware).
• Confidential counseling support (EAP), health advocacy services and wellness program with financial incentives.
• Tuition reimbursement and family scholarship programs.
• Career development and training opportunities.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756‑2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed accommodations.