Customer Service Rep; -Lawrence KS

Job Description

We are searching for qualified customer service representatives with strong people skills to help operate a Domino's franchise store. The role includes a variety of responsibilities that support both in‑store operations and delivery services.

• Must be 16 years of age or older.
• Valid driver's license with a clean driving record is required for delivery duties.
• Access to an insured vehicle for delivery is necessary.

• Operate all equipment.
• Stock ingredients from the delivery area to storage, work area, and walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

• Perform basic arithmetic (addition, subtraction, multiplication, division) accurately and quickly.
• Make correct monetary change.
• Accurately take and process orders via telephone and in person.
• Good motor coordination to complete rapid, precise movements.
• Add orders using a computer keyboard or touch screen.

• Varying and sometimes adverse weather conditions when removing trash or performing other outside tasks.
• In‑store temperatures range from 36°F in cooler to 90°F or higher in some work areas.
• Sudden changes in temperature in the work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters, including walk‑in cooler.
• Hot surfaces/tools up to 500°F.
• Sharp edges and moving mechanical parts.

• Standing:
  Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
• Walking:
  Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer’s location.
• Lifting:
  Bulk product deliveries are unloaded by the team member using a hand truck, with deliveries weighing up to 50 pounds.
• Carrying:
  Large cans (3 lb, 7 oz) and pizza sauces (30 lb) are carried from the workstation to storage and delivery points.
• Pushing:
  Moving trays on dollies (up to 7.5 lbs of force).
• Climbing:
  Occasionally navigate stairs or climb a ladder for maintenance tasks.
• Forward bending:
  Necessary at the pizza assembly station and front counter.
• Crouching/Squatting:
  Occasional to stock shelves and clean low areas.
• Reaching:
  Continuous reaching up, down, and forward. Reach above 72" occasionally to operate ovens and access shelves.
• Driving:
  Deliver pizzas within a designated delivery area, including multiple deliveries per shift.

• Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.